Workforce Management Jobs in Malaysia

To manage coach develop and monitor the effective performance of a Customer Services team to enable them to achieve targets and KPls including but not limited to Productivity Quality Adherence and Customer Satisfaction. To lead from the front as a role model for the team promoting col More...

The Role  Reporting into the Director Technology Strategy & Operations this role is responsible for developing implementing and optimizing workforce plans to align with Technology business goals. The role involves analysing workforce data supporting functional leaders in More...

Get to Know the TeamAs part of the CFOs Office this team is responsible for accounting and finance transaction processing activities for Global processes across all geographies of Grab. We make an impact by enforcing onewayofworking across all Grab business units ensuring financial ac More...

Get to Know the TeamAs part of the CFOs Office this team is responsible for accounting and finance transaction processing activities for Global processes across all geographies of Grab. We make an impact by enforcing onewayofworking across all Grab business units ensuring financial ac More...

Were looking for a Workforce Management Senior Specialist to join our team in the Kuala Lumpur office!As a member of the WFM team you will be vital in ensuring agents are scheduled to be working at the right place and at the right time. You can expect to be working with a number of st More...

Responsibilities of the Role: Drive the overall sales and relationship engagement strategy as well as its execution for specific customers.Manage a team of 810 Inside Sales Account Managers.Responsible for leading and managing an Inside Sales Team disciplinary/ administrative profess More...

As a WFM Lead you will play a crucial role in supporting our agents and operational teams to optimise SLA and efficiency whilst protecting agent wellbeing. Youll be supporting and levelling up our WFM team in our quest to provide the best and lowesteffort customer experience whilst en More...