Assistant Manager - Inside Sales Representative

Responsibilities of the Role:

• Drive the overall sales and relationship engagement strategy as well as its execution for specific customers.
• Manage a team of 810 Inside Sales Account Managers.
• Responsible for leading and managing an Inside Sales Team disciplinary/ administrative professional leadership.
• Responsible for training and coaching the team in a sales environment on soft skills and product knowledge.
• Responsible for achievement and reporting of all team SLAs and KPIs on employee level.
• Organization control and steering of processes and workflows.
• Monitors employees customer contacts and observes demeanor information accuracy and conformity to quality standards policies and procedures.
• Provides coaching guidance and development to improve or advance the performance of the team; Walks the floor and gives any guidance and support needed to agents.
• Creation of business reports to be distributed internally and externally.
• Continuous analysis of operational reports.
• Workforce management including shift and holiday planning; manages and oversees staffing levels assigns duties examines productivity levels.
• Definition and communication of individual targets.
• Ensuring individual and team tasks and goals are achieved (qualitative and quantitative targets).
• Motivation of the team; regular team meetings and 1:1 appraisal.
• Scheduling training and coaching in close cooperation with the trainer.
• Responsible for achievement and reporting of all team SLAs and KPIs on employee level.
• Responsible for ensuring quality in cooperation with the Operation and Quality Management.
• Generate reports about registered problems and act according to procedural workflow.

Sales Team Direction:

• Determines the best use of team resources in order to meet revenue quota and goals.
• Allocates accounts using prescribed segmentation guidance.
• Establishes clear guidance for account contact frequency and call strategies.
• Establish clear and measurable goals for team members.
• Ensure accounts are allocated to each seller to provide adequate coverage.

Delivery

• Delivers strong growth for Microsoft by exceeding defined targets for revenue growth and CPE.
• Ensures that program meets or exceeds overall targets such as: opportunity generation pipeline revenue account coverage and key activity completion.
• Keeps the pipeline realistic in terms of the pipeline revenue goals and monthly opportunity creation number target.
• Uses the Agent Productivity Report to manage the team using predefined metrics to compare individual and team performance.
• Ensures adherence to corporate standard tools and processes.

Requirements for the Role:

• Excellent Communication and listening Skills (English Speaking/ Vernacular Language).
• 6 years of sales experience with 3 years of supervisory or team leader experience in an IT/tele sales environment.
• Account Management Skills: Identification of key decision makers relationship building & maintenance Account planning).
• Intelligent and quickwitted able to rapidly assimilate new products and services.
• Must be able to work accurately under pressure to meet strict deadlines.
• Proven track record in Sales with preferably Sales Management experience.
• Experience in forecasting and pipeline management.
• Strong communicator strong organizing abilities and processoriented work style.
• Demonstrated understanding of solution selling techniques and selling software solutions to business customers.
• Ability to motivate encourage and coach others to develop strong relationshipbuilding and sales skills.
• Demonstrated communication skills including clear and concise verbal and written business communication in local language.
• Selfmotivation to drive personal and team performance to achieve targets and strive for continuous improvement.
• Able to use Microsoft applications and CRM systems.

The Package:

• Attractive Salary (RM5500 RM7000).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.
• Working Location: Kuala Lumpur.