Manager Vendor Experience
Manager Vendor Experience
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Salary Not Disclosed
1 Vacancy
Job Description
Come onboard as a Manager Vendor Experience and play your part in shaping the Marketplace Experience for Malaysia.
Main responsibilities:
Overlook the performance analysis optimization and process improvement suggestions for vendor experience.
Own the implementation of service functions to address vendor pain points across the pre live and postdelivery stages ensuring a stellar experience.
Collaborate closely with crossfunctional teams to drive vendor touchpoint feedback analysis organizing and recommending process improvements to enhance vendor experience.
Manage internal stakeholders to set expectations and influence decisions
Work with the Shared Service Centre to implement regional and global best practices for vendor experience management.
Work with product rollout teams to ensure seamless rollouts of new vendor products
Monitor and identify potential forces that impact vendor satisfaction actively working to leverage positive factors and mitigate negative ones.
Qualifications :
4 years of experience in analytical roles particularly in customer experience support and operations management.
Handson experience delivering projects
Ability to analyse data and use insights to drive decisionmaking and process improvement
Proficiency in Excel is a must SQL Tableau and Google Datastudio is an advantage
Core Competencies:
Strong problemsolving and analytical skills with the ability to approach challenges strategically and creatively
Excellent communication skills with the ability to engage influence and align stakeholders at all levels
Demonstrated ability to work collaboratively with teams to achieve common goals
Additional Information :
What We Offer
- A dynamic and challenging work environment.
- A company committed to developing you personally and professionally.
- A great working atmosphere with regular company and team events.
- A vibrant and international team committed to diversity and inclusion.
- Responsibility from day one in a fast growing and global company.
- Other benefits include free food health and dental insurance and learning and development opportunities!
foodpanda is operated by Delivery Hero Group (DH Group) the worlds leading local delivery platform operating in 70 markets across Asia Europe Latin America the Middle East and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40000 people globally. Additionally Delivery Hero is pioneering quick commerce the next generation of ecommerce aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin Germany Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
