Assistant Manager Platform Quality Experience
Assistant Manager Platform Quality Experience
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1 Vacancy
Job Description
Get to Know the Team
The Platform Quality & Experience team at Grab is composed of passionate individuals dedicated to maintaining and improving the experience of users on our platform. This dynamic group is at the heart of our operations ensuring that each interaction is smooth and consistent. We believe in insights from user behavior and data analysis to foster a positive experience for everyone involved with Grab from driver and deliverypartners to merchantpartners and consumers. As a member of this team youll be collaborating across teams and contributing to the strategic advancement of the platforms quality and experience.
You will report to Manager Platform Quality & Experience and working onsite
Get to Know the Role
This is a pivotal role within Grab tasked with the responsibility of overseeing the quality of users on our platform which in turn affects the user experience on the platform. In this role you will be working on projects and product rollouts which involves providing analytical insights and ensuring a superior user experience across all facets of the Grab platform. This is an opportunity for a projectoriented individual who uses data to derive insights and give direction for projects aimed at continuous improvement. If you are someone who enjoys challenges and has a flair for seeing a project through and aligning stakeholders on the same goal you will find this role both stimulating and rewarding.
The Critical Tasks You Will Perform
- Driving project rollouts across teams ensuring they meet quality standards and enhance user experience.
- Adopt a strategic lens in carrying out tasks involving planning envisioning and executing initiatives that improve the platform quality and user experience over both the immediate and long term.
- Undertake a comprehensive analysis of the user journey including using realtime onground feedback to pinpoint areas for improvement.
Qualifications :
What Essential Skills You Will Need
- A minimum of 5 years experience in Projects Management Consulting Strategy or as a Business Analyst is highly valued.
- Exceptional skills in stakeholder management and communication are critical requisites for this role.
- A proven ability to interpret data identify gaps within current processes and devise and implement strategic improvement plans.
- Proficiency in the use of SQL Excel and Google Sheets is necessary for managing and analyzing data effectively.
Additional Information :
Life at Grab
We care about your wellbeing at Grab here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through LoveallServeall (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
- Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer we consider all candidates fairly and equally regardless of nationality ethnicity religion age gender identity sexual orientation family commitments physical and mental impairments or disabilities and other attributes that make them unique.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
