ITIL Jobs in Amman

Designing, documenting, and maintaining the Practice document/Manual and Policies. Defining, implementing, and monitoring the Practice efficiency KPIs. Establishing and leading the Practice training awareness program across the organization. Ensuring adherence and compliance to st More...

Proven experience in a customer facing leadership role overseeing IT operations ideally across multiple geographic locations. Strong strategic planning, execution, business and budget management skills, particularly in the context of IT field service and bid processes. Excellent t More...

The Consultant will assist with the design, development, implementation and support of AstraZeneca IT Infrastructure technology. Working under mentorship of more senior employees, the role holder will be involved in analyzing requirements, implementing components of solutions as w More...

Tasks and Responsibilities: - Architect, develop, maintain, and enhance applications in ManageEngine - Identifying areas within ITSM processes where optimization can be achieved, streamlining workflows, and improving efficiency. - Configure Service Level Agreements (SLAs) - Concep More...

Requirements Minimum of 7 years’ service delivery management experience working within an IT Support/Managed Services environment Good communication skills and an excellent command of English language Strong customer focus with the ability to operate at all contact levels More...

Using initiative and a self-driven approach to identify and deliver continuous improvement opportunities, the lead will be encouraged to: Ensure that all IT systems used by sites remain compliant throughout their lifecycle, with the relevant compliance policies, standards and More...

PURPOSE The Service desk agent is the primary point of contact for customers and has the responsibility to ensure that all incidents are resolved and change requests handled within the agreed SLA. For that purpose he has the ownership of incidents from opening to closing and must wor More...

Key Responsibilities Provide Level 1 application support, resolving or triaging incidents and service requests efficiently within Service Level Agreements (SLAs). Ensure comprehensive documentation for incidents and service requests. Demonstrate a strong understanding of produc More...

Key Responsibilities: Provide Level 1 application support, resolving or triaging incidents and service requests efficiently within Service Level Agreements (SLAs). Ensure comprehensive doentation for incidents and service requests. Demonstrate a strong understanding of product fu More...

Accountabilities: As a Senior IT Quality Manager, you will use your pharmaceutical regulatory compliance experience and intelligence to support and deliver an integrated IT QM strategy. You will be responsible for understanding and applying regulatory compliance policies and st More...

Required Ss Experience and strong knowledge of digital infrastructure and tools is required. Proven experience in monitoring of functionalities of the different digital solutions is required. Proven experience in maintenance, upgrading and updating of the digital tools and inte More...

Responsibilities: Implement Cybersecurity Strategies: Develop and enforce cybersecurity measures to protect company devices and data. Network Management: Diagnose and resolve network issues to ensure seamless connectivity and performance. Vendor Management: Communicate effectivel More...

What You’ll Do Provide support to internal and external customers following departmental procedures and/or the terms of the customer contract or Service Level Agreements (SLAs). May act as the customer's Single Point of Contact (SPOC) and coordinate application trouble More...

We are looking for a 1st Line Service Desk Engineer to join a well-elished and fast-growing IT Services, Solutions and Consultancy practice. We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-cl IT services to a More...

LINQM is looking to identify a Contract to Hire (W2 only) person for a role with our client. This contractor position reports to the UIT Project Management Office (UIT PMO) and works with a team of technical project managers embled into multidisciplinary teams to complete a broad rang More...

About the job Overview WELCOME TO SITA SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, o More...