وظائف في ITIL في عمّان

تصميم وتوثيق وصيانة وثيقة/دليل الممارسة والسياسات. تحديد وتنفيذ ومراقبة مؤشرات الأداء الرئيسية لكفاءة الممارسة. إنشاء وقيادة برنامج التوعية بالتدريب العملي في جميع أنحاء المنظمة. ضمان الالتزام والامتثال للمتطلبات القياسية وسياسات العملية. العمل كخبير في هذا الموضوع لهذه الممارسة المزيد...

توفير دعم عمليات الخدمة للعملاء الداخليين والخارجيين وفقًا لشروط عقد العميل واتفاقيات مستوى الخدمة. لضمان حسن سير العمل والصيانة لجميع الأنظمة والمنتجات الداخلية والخارجية التي تخدمها عمليات الخدمة. عند الحاجة، قم بدور SPOC للعميل وتنسيق جدولة التدخل مع مجموعات الحل الداخلية للعميل و المزيد...

Administer our Dynamics instances across multiple business units. Manage incident queue for Dynamics 365 according to ITIL best practices. Act as Tier 2 escalation point between frontline Support for Dynamics 365 related issues. Manage Dynamics instance cloning and hosting betw المزيد...

The Consultant will assist with the design, development, implementation and support of AstraZeneca IT Infrastructure technology. Working under mentorship of more senior employees, the role holder will be involved in analyzing requirements, implementing components of solutions as w المزيد...

Requirements Minimum of 7 years’ service delivery management experience working within an IT Support/Managed Services environment Good communication skills and an excellent command of English language Strong customer focus with the ability to operate at all contact levels المزيد...

Our clients Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations providing their clients with the ability to keep up with the everchanging digital world by implementing Microsofts Enterprise Re المزيد...

Using initiative and a self-driven approach to identify and deliver continuous improvement opportunities, the lead will be encouraged to: Ensure that all IT systems used by sites remain compliant throughout their lifecycle, with the relevant compliance policies, standards and المزيد...

PURPOSE The Service desk agent is the primary point of contact for customers and has the responsibility to ensure that all incidents are resolved and change requests handled within the agreed SLA. For that purpose he has the ownership of incidents from opening to closing and must wor المزيد...

Job Functions: Build integrations between the Saviynt Enterprise Identity Cloud Platform and other enterprise systems including the following primary duties: Onboarding of applications in Saviynt. Must know different integration patterns such as AD, Delimited, JDBC, Web Se المزيد...

Accountabilities: As a Senior IT Quality Manager, you will use your pharmaceutical regulatory compliance experience and intelligence to support and deliver an integrated IT QM strategy. You will be responsible for understanding and applying regulatory compliance policies and st المزيد...

Key Responsibilities Provide Level 1 application support, resolving or triaging incidents and service requests efficiently within Service Level Agreements (SLAs). Ensure comprehensive documentation for incidents and service requests. Demonstrate a strong understanding of produc المزيد...

Accountabilities Support different business areas within Planning, Management, Reporting and/or Tax. Capture any new requirements from the business and will support any system changes required and some of the tasks related to this including assessing the impact, developing us المزيد...

What You’ll Do Provide support to internal and external customers following departmental procedures and/or the terms of the customer contract or Service Level Agreements (SLAs). May act as the customer's Single Point of Contact (SPOC) and coordinate application trouble المزيد...