Senior Client Executive IOH with French

Senior Client Executive IOH broker management (Band 3

Cigna is a global health service company dedicated to helping people improve their health wellbeing and sense of security. Cigna has almost 75000 employees who service 115 million customer relationships throughout the world.

Within its international division a dedicated unit focuses on the needs of International Organisations. This unit headquartered in Belgium has over 60 years of experience in designing implementing and managing international group health insurance and employee benefits programs for international and locally recruited staff from Intergovernmental (IGO) Nongovernmental (NGO) and Governmental (GOV) Organisations. These programs cover medical as well as incapacity disability and life benefits with a specific focus on keeping employees healthy and productive through a range of health and wellbeing services.

The International Organisations unit is specialised in servicing customers in remote areas as well as central hubs with service centers in each time zone (Antwerp Madrid Nairobi and Kuala Lumpur) and local representations on every continent.

YOUR JOB

You will be part of the IOH Client Management SMO Team and will be involved in a wide range of day to day inward and outbound interactions with the IO/NGO/GOV broker and client base thus ensuring optimal service and high levels of satisfaction. Your main areas of responsibility will be:

• Independently manage a selection of brokered client accounts

Focal point for broker and client contacts relationship management (including broker and client visits) renewal negotiations contract management analysis etc.

Focus on Belgium and the Netherlands (region can be extended depending on which broker and clients are added to the client base.

You will be involved in brokerspecific projects.

• Supporting tasks for the overall client portfolio

Respond to daytoday (internal and external) questions coordinate solutions for escalations gather benchmark information identify optimizations advise internal teams on broker and/or client specific issues participate in relevant internal meetings prepare external meetings provide or assist in reporting etc.

In your role you build up a relationship of trust with the contact persons of the brokers and clients you are servicing and you are the contact person for these brokers and clients for our own internal departments.

You work in a fulltime regime.

YOUR PROFILE

• You have a master degree or equivalent by experience
• You have 25 years of experience in the insurance or administration industry
• You have excellent knowledge of English and French. An additional language is a plus.
• You have excellent communication skills written and verbal
• You are sociable: correct professional and at ease in contact with different stakeholders (individual insured brokers contact persons of the organisations colleagues and persons in charge).
• You are a team player.
• You are looking for a professional experience in an international context where you can fully use your skills;
• Working under pressure is not an obstacle and you are not afraid to take ownership of a situation
• You are always looking for solutions.
• You are capable of prioritizing workloads in order to meet tight deadlines
• You have some experience in collation of data and statistical analysis
• A sound knowledge of Excel and Word are required. Experience with Access is a plus.

OUR OFFER

A challenging job in an international environment with growing opportunities.

A permanent contract.

Flexibility

About Cigna Healthcare

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

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