Give full cooperation to any customer requiring assistance with a prompt, caring and helpful attitude and anticipate clients needs
Be thorough with the application of room reservations and group reservations procedure
Know the required operation procedures of Opera and maintain an awareness of guest profile through system
Show complete product knowledge, understand rate structure and apply rate management
Ensure all administration procedures are maintained to hotel and company standards
Positively contribute to all the sales activities within the hotel and maximize sales opportunities
Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and tallies with the computer and requests are confirmed to correctly and within 24 hours
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