To supervise and monitor the work of the room attendants and public areas attendants.
Key issuing (recorded through “IN & OUT” logging)
Supervise cleaning of guest rooms, corridors and stairwells using the cleaning checklist.
Recognize guests needs and monitor guests request on the floor.
Report 24 hrs. DND/Sleep out rooms to the H.O.D or Front office.
Ensure floor pantries are well stocked and tidy.
Monitor and request supplies/linen for all the pantries.
Perform miscellaneous job-related duties as assigned
Attend daily briefing for some instructions
Prepare room attendant report (including Room status i.e. occupied, check-out, due-out, sleep out, do not disturb rooms ) to be distributed to Room attendants at start of the duty.
Prepare cleaning checklist (all areas) to use for cleaning supervisions.
Make maintenance work request for room item in need of repair and follow up to make sure work is well completed.
Take note all the Lost & Found items to be recorded on the Logbook (detailed i.e. time, date, place, finder)
Responsible for monthly inventory.
Responsible for associates Trainings (basic, on the job, technical)
Responsible for all H.K cleaning Materials & Equipment (maintenance).
Monitor all H.K Associates performance (to be reviewed by the Asst. Exec. Housekeeper)
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