About the job
Duties & Responsibilities
- To supervise and monitor the work of the room attendants and public areas attendants.
- Key issuing (recorded through “IN & OUT” logging)
- Supervise cleaning of guest rooms, corridors and stairwells using the cleaning checklist.
- Recognize guests needs and monitor guests request on the floor.
- Report 24 hrs. DND/Sleep out rooms to the H.O.D or Front office.
- Ensure floor pantries are well stocked and tidy.
- Monitor and request supplies/linen for all the pantries.
- Perform miscellaneous job-related duties as assigned
- Attend daily briefing for some instructions
- Prepare room attendant report (including Room status i.e. occupied, check-out, due-out, sleep out, do not disturb rooms ) to be distributed to Room attendants at start of the duty.
- Prepare cleaning checklist (all areas) to use for cleaning supervisions.
- Make maintenance work request for room item in need of repair and follow up to make sure work is well completed.
- Take note all the Lost & Found items to be recorded on the Logbook (detailed i.e. time, date, place, finder)
- Responsible for monthly inventory.
- Responsible for associates Trainings (basic, on the job, technical)
- Responsible for all H.K cleaning Materials & Equipment (maintenance).
- Monitor all H.K Associates performance (to be reviewed by the Asst. Exec. Housekeeper)
- Participate on all departmental job training.