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MENA Account Coordinator - Kuwait

Location:Kuwait City

Other locations:Primary Location Only

Salary:Competitive

Date:23-Nov-2021

Job description

Requisition ID:538061

In our business, we are passionate about our people who are inspiring excellence in how we engage with our clients and applying solutions to build a better working world. As an Account Coordinator, you will be given a group of our important core clients, to support our business in ensuring that we deliver only the best.

The opportunity

As part of the primary account team, reporting to the regions Business Development Leader and with close connection to some of EY’s senior leaders, your time will be focused on activities to enable achievement of objective around account satisfaction, administration, and management. Responsible for implementing global account activation strategy and planning in collaboration with account leadership in the region. The Account Coordinator will work with the Global Client Service Partner (GCSP), Business Development Leader (BDL) and Client Executive (CE) to drive global account activation; sales and program management; and account communications and administration. The Account Manager ensures that all locations and Service Lines (SL) of the firm are actively engaged around our largest, most complex global accounts and that we deliver Exceptional Client Service (ECS) in all internal and external encounters.

Key responsibilities

• Implement global Account Activation strategy, methodology and processes at Account level
• Support account strategy working with account leadership and drive global execution of account plan
• Support service line planning activity and account integration and prepare for and facilitate account meetings
• Responsible for follow-up on account actions by tracking progress against deadlines and driving activity
• Proactively liaise with account team members to drive account actions and initiative
• Assist in managing the annual global revenue planning process
• Own and Coordinate the Client Relationship Management (CRM) process
• Manage the account pipeline process and drive discipline across global team
• Coordinate the pursuit process for opportunities, working closely with key partners
• Identify EY thought leadership and insights to be shared with the client
• Serves as subject matter expert for all information related to the account
• Manage Off-shore Account Coordinator/s if applicable – overseeing pipeline management, financial analysis, sales cycle support, client research, plan management
• Provide admin support for account meetings scheduling and any other administrative tasks
• Lead connectivity of Account Managers/Coordinators locally and around the globe sharing best practice across EY account network
• Sets and manages expectations with account stakeholders

Skills and attributes for success

• Strong knowledge of account management processes and tools
• Excellent written, verbal, and presentation skills, including strong command of English and Arabic
• Strategic thinking and analytical skills
• Strong attention to detail and sound organizational skills; ability to manage multiple priorities simultaneously
• Proactive action items/follow-up, input/ideas and account teaming

To qualify you must have

• A bachelor's or post-graduate degree (emphasis in Marketing or Business preferred) or equivalent relevant experience
• 5+years of account coordination/management or similar relevant experience, ideally gained within a global multinational company
• Professional Services experience preferred but not essential
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven sound judgment and flexibility in balancing multiple project requirements, tight deadlines, and keeping people and projects moving on schedule, with high attention to detail