Responsibilities:
- Provide support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support.
- Improving the overall customer experience serving as the customer advocate within Alnafitha and playing a key role in assisting our clients to maximize their investment in Technology.
- Provide the following services: Proactive Services: Services which promote customer health through Risk Assessments, Health Checks, Code Reviews, or other similar offerings.
- Reactive and 24x7 Critical Situations support: Reactive services which address the most critical customer issues.
- Dedicated Support: Engagements that strengthen customer relationships and IT infrastructure & application effectiveness through dedicated support delivery.
- Ad hoc Services: Short and time limited engagements focused towards customer specific issue remediation or support (e.g. Chalk Talks).
- Workshops and Training: Deliver technical training for customer knowledge transfer and for helping customers to consume their products and services.
- Presenting and demonstrating Alnafithaâ S services to customers.
- Build scope of work/low level technical scope based on the business requirements.
- Deliver technical implementation and solution design within Alnafithaâ services.
- Assist customers with migrating legacy applications to a cloud optimized architecture.
- Deliver technical process documentation.
- Assist in representing Alnafitha in any forum (i.e. seminars, technical or marketing, conferences event)
- Mentor other team members on deployed solutions and best practices.
Requirements
Candidate Experience:
To excel in this position, you will need to:
Certification Requirements:
- Bachelorâs degree in Computer Science or equivalent.
- ITIL Foundation (Must)
- Microsoft Certified: Azure Solutions Architect Expert (Must)
- AWS Certified Solutions Architect professional (Must)
-
Technical Skills:
- Experience in the following technology: 5+ (Microsoft Azure and AWS)
- Experience working with Microsoft Server products alongside Microsoft Azure IaaS/ PaaS and experience with troubleshooting, configuring and supporting Network and Hybrid scenarios.
- Architecture and design experience with core Amazon Web Services infrastructure services such as EC2, S3, VPC, Route53 is required.
- Hands-on experience with implementing ancillary services such as AWS Config, CloudTrail, CloudWatch, Systems Manager.
- Working knowledge in several areas of Azure / AWS PaaS and/or IaaS, such as Azure deployment, ARM template, Application Insights, PowerShell Scripting, Security, High Availability, Azure Storage, Azure Virtual Machine, Backup / Disaster Recovery, Patching, Clustering, service resilience, SQL Azure, ADLS and distributed systems etc.
- Experienced in DevOps and knowledge of Azure Web Aps, Service Fabric and .NET (Preferred)
- Knowledge of networking concepts including DNS, VPNs, Firewalls and load balancers.
- Strong scripting abilities with Bash, Python, Ruby or PowerShell.
- Being able to handle complex cloud implementation like disaster recover, Azure/AWS SAP.
Personal Skills:
- High sense of responsibility and ownership, acting like owner in what you do.
- Exceptional communication and presentation skills
- Being able to work on their own or in a team
- Being able to work to tight deadlines
- Ability to maintain composure during stressful situation
- Handling many tasks & responsibilities
- Fluent in Arabic and English.
Benefits
Working Conditions:
- Business travels could be required up to 60% [covered by the company].
- Must be available for duty role (24/7, 1 week in 4), definitely NOT a 8 to 5 worker.
- Working on Weekends, Holidays or outside the business hours could be required [covered by the company].