Lead customers through Modern Service Management best practices
Deliver ITSM Services engagements including Workshops, Assessments, Service Improvement programs and other IT Operations consulting services
Deliver high-quality engagements in both large scale project environments and smaller, single staffed engagement models.
Demonstrate the ability to engage in IT and business executive discussions related to availability, agility, business value, costs, security management, disaster recovery, and the value of services and process in an enterprise environment is required.
Work through complex SOW's to determine the appropriate deliverables and outcomes and further define as needed.
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