Customer Service Specialist - Real Estate

Job Description

• Keep up regular contact with clients and look for opportunities to deliver added value to client relationships.
• Handle customer complaints and requests in a timely manner.
• Prearranges customer visits, units handing over in terms of documentations with liaise with Handover.
• Meet face-to-face with customers regarding requests or complaints and issues resolution Process
• Follow-up on customer requests for unit cancellation and recommendation for other unit sales.
• Follow-up on contracts, filing and ensures that customers received their contracts.
• Handle customer documentations like (Modifications requests, cancellation requests, etc. …)
• Escalate customer issues and complaints to SPV & CRM Sp. within 24 hrs.; using proper documents to address the issue.
• Follow-up upon customer unit completion schedule and liaises with Engineering Department on actual versus projected.
• Follow-up with customers on payment of installments and late payment reminders upon request from Finance Department

Job Requirements

• Bachler of Degree from any reputable university.
• 1: 2 years in the same position.
• Customer satisfaction oriented.
• Problem-solving skills.