System Center Support Engineer (SCCM)

• Design, implement and maintain Enterprise Mobile Device Management (MDM) and Mobile Application Management (MAM) infrastructure systems
• Mobile device administration
• Manage large-scale device deployments
• Create/configure customized polices
• Develop and execute activity, performance, and compliance reports
• Resolve escalations from the End-User support team and manage vendor support cases, as well as, take ownership of product issues
• Train end users and support teams on device technology
• Consult with business unit systems groups on their mobile strategy and contributing to creating solutions for their mobile needs
• Hybrid authentication (user authentication to be done on-premise through Azure AD Connect, no synchronization between on-prem AD and Azure AD)
• Hosting of in-house developed applications, SAP applications and Exchange

Requirements

• Minimum of 1-3 years’ experience with Microsoft Server operating systems &
• Experience in technical support role supporting MDM
• Experience with design and implementation of Enterprise Mobile Device Management infrastructure
• Experience performing cloud-based MDM HA installations
• Working knowledge of Microsoft Exchange email Sentry setup & management with MDM
• Experience working with security teams to plan and implement security/device management policies
• Expertise with troubleshooting MDM related issues
• Strong understanding of mobile device operating systems (iOS, Android and Windows primarily)
• Best practices for supporting a large-scale enterprise mobile device program with 10k plus devices
• Ability to quickly interpret MDM vendor updates for applicability to existing environment including urgent upgrades and patches