Coach and mentor Front Line engineers to deliver exceptional customer service.
Act internally as a customer advocate.
Guide peer team and internal teams to ensure are Empowering, Helping and Advising customers
Focus on readiness and technical triage/training creation and delivery.
Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborates with other Technical Advisors and escalation resources when appropriate.
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