Technical SPOC for Market Area/Customer Unit Solutions towards Global teams and provide feedback to R&D
Responsible in crisis and sophisticated/critical investigations to lead the technical investigation till resolution Participate in knowledge transfer, documentation, and information sharing.
Understanding and driving end-to-end technical troubleshooting in customer network
Analyze customer technology/solutions and lead in problems isolation.
Work with core team on list of potential activities and solutions
Develop technical presentations and perform customer presentations
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