Assist the Reservation Manager in all rooms enquiries, reservations, confirmations, cancellations and operating yield management to ensure highest rates and occupancy are achieved
Assist Reservation Manager in maximizing room revenue, average room rate and occupancy percentage through efficient yield management.
Ensure all guest’s requests are answered i.e. brochure requests, confirmations etc.
Chase up on all unconfirmed individual and group bookings.
Chase tour operators for deposits, confirmation of numbers etc.
Constantly monitor availability and close out/open up to different rate codes.
Be familiar with all rates.
Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
Make and confirm reservations.
Make restaurant, transportation, or entertainment reservation, and arrange for tours.
Order complimentary flowers or champagne for guests.
Assist the Reservation Manager to operate an efficient reservations department ensuring highest occupancy is achieved.
Ensure the completion of all reservations.
Monitor websites for incoming reservations.
Monitor daily availability and keep front office informed of best rates to sell.
Operate wait list on busy days to ensure maximum occupancy
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.