Guest Experience Agent
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2 - 0 years
Not Disclosed
Salary Not Disclosed
Any Nationality
Male
1 Vacancy
Job Description
- Display, at all times, a friendly courteous and professional manner in all dealings with guests, patrons and other employees.
- Assist in escorting all guests to their rooms in accordance with their requests and the Four Seasons standards.
- Handle guest problems or complaints by understanding the problems with all aspects, following up the results and making sure to end the problems with 100% guest satisfaction.
- Keep all support departments informed of necessary information or requests.
- Recite hours of operations of all hotel facilities and special service codes.
- Understand the tasks performed by a telephone operator, a receptionist, a reservationist, a concierge and a housekeeper.
- Handle hotel emergency procedures and situations with maturity and professionalism.
- Prioritize and handle multiple tasks.
- Monitor processes and adjust schedule according to priorities; to understand the dynamics and be proactive in responding.
- Be attentive to guests needs and to find pride and purpose in providing exceptional service and product; to anticipate guests personal preferences and the ability to exceed expectations.
Employment Type
Full-time
