Call Center Agent
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2 - 0 years
Not Disclosed
Salary Not Disclosed
Any Nationality
Male
1 Vacancy
Job Description
- Handle inbound and outbound calls.
- Identify the needs of customers, provide accurate solutions, and give satisfactory answers to their queries, concerns, and complaints as soon as possible.
- Call URC customers and potential customers whenever needed to inform them about the company’s new products, services, policies, ... etc.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Document all customer interactions and tickets in the (CRM) system
- Regularly reviewing and updating the customers information in the (CRM) system.
- Collaborate with the call center supervisor and the other call center agents to improve the customer service.
- Ensure to follow the customers service script provided by the company.
- Maintain strong customer relationships.
Employment Type
Full Time
