Guest Services Associate
Posted on :
04-08-2021
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Jobs by Experience
1 - 3 years
Monthly Salary
SAR 0 - 5000
Nationality
Saudi Arabian
Gender
N/A
Vacancy
1 Vacancy
Posted on :
04-08-2021
Job Description
- Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
- Secure payment; activate/reissue room keys.
- Ensure rates match market codes, document exceptions. Verify/adjust billing for guests.
- Communicate to appropriate staff when guests are waiting for an available room.
- Advise guest of messages.
- Clear departures in computer system.
- Coordinate with Housekeeping to track room status and guest concerns.
- File guest paperwork or documentation.
- Operate telephone switchboard station.
- Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information.
- Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
- Arrange transportation for guests/visitors.
- Count and secure bank at beginning and end of shift.
- Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
- Notify Loss Prevention/Security of any reports of theft.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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