Support loyal customers of ZenHR across all platforms
Partner with our customers to effectively answer inquiries through various channels (Phone calls, Emails, Live Chat, Social Media, Zoom calls, and in-person).
Responding promptly to customer inquiries within the agreed SLA’s.
Train customers on how to use products effectively.
Developing an understanding of a customer’s current state process and developing future state recommendations.
Diagnose software issues and engage with our product, QA, and engineering teams using established processes.
Take ownership of technical issues and customers' problems from beginning to end.
Improve our help center by preparing articles and videos that help our customers to navigate on the system.
Collaborate with internal teams and account owners, to identify opportunities for existing customers to use more of our platform and remove roadblocks.
Aligning business requirements and best practices to implement a technical solution.
Review and test new features and solutions to ensure they are bug-free and meet customers’ needs and satisfactions.
Actively and efficiently manage implementation of the recruitment solution software in a timely manner.
Support customers through the implementation process to achieve a high level of customer satisfaction.
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.