Creating new review processes for evaluating how effective would be the program by developing of various feedback methods, including surveys.
Carrying out interviews, both individually and within the focus groups, and also recording the results for their computerized and written evaluation.
Training the program members for interviewing customers and recording their information.
Creating a plan for increasing user satisfaction as may be required for delivering annual and regular reports to all the stakeholders.
Working as a senior member of the assistance or evaluation team.
Conducting the evaluations and providing assistance to plant management and identifying the good operating procedures and the areas that require improvement.
Interviewing employees of management teams, clients and other concerned quarters.
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