Maintain the Moderation Guidelines and ensure they are up to date Service Community Admin accounts, processing emails and complaints, escalating when necessary.
Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos and audio, liaising with the Legal and Community team where required.
Moderate communities located in social networking sites including Facebook, Instagram , and other similar social media platforms, adapting methodology where appropriate.
Produce reports on relevant moderation statistics, issues and outcomes.
Regularly feedback insights gained from community moderation into the Social Media team.
Monitor all industry and company information and news to anticipate potential issues.
Job Requirements
Ability to deliver creative text content.
Knowledge of online marketing channels.
Very Good communication, writing and negotiation skills.
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