Support Specialist
Posted on :
11-03-2021
Employer Active
1 Vacancy
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Job Description
Job Description
Position Description
- A support service specialist is an individual who is responsible for handling questions, comments, and complaints regarding a particular business. The ultimate goal is to provide a positive end-user support experience and enhance relationships between end-users and businesses.
Essential Duties and Responsibilities of a Customer Service Specialist
- Provides support service promptly via several means which include email, face-to-face interaction, telephone, and live chat.
- Acts as a liaison between end-users and ERP Service Provider Support Desk to enhance the overall user experience.
- Analyzes complaints from end-users and provides adequate resolutions.
- Tracks proposed resolutions and follow up with end-users in a timely fashion.
- Prepares documents and reports for future reference.
- Trains peers in good support service.
- Develops and maintains a vast knowledge of the products and services being offered.
- Conduct surveys regarding products, services, and user service experiences.
- Communicates end-users feedback to various teams—including technical and academic departments—to improve the overall user experience.
Employment Type
Full Time
Department / Functional Area
Key Skills
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