Quality Assurance Analyst I
Quality Assurance Analyst I
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Shift: Shifting Schedule (predominantly Night Shift)
Work setup: Onsite (Taguig)
Requirements:
- 12 years experience
- Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g. email chat) for accuracy and adherence to quality standards.
- Documents quality issues and performance measures for management review.
- Provides information to assist in the feedback and formal education process of individuals on the phone.
- Positions on this level are fully proficient in executing established standards.
- Works independently within set frames and follows set course.
- Has a knowledge base typically acquired from a professional/university degree and approximately 12 years of practical professional experience in a particular area.
- Develops own knowledge shares best practice and develops relevant/appropriate solutions.
- Positions at this level are expected to continuously improve the daytoday activities/processes.
Employment Type
Full Time
