Senior Field Service Engineer - Remote
Senior Field Service Engineer - Remote
Posted on :
20-03-2025
Employer Active
1 Vacancy
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Job Description
The Field Service Engineer (FSE) will be responsible for meeting the daily service maintenance and repair needs of
the customer s equipment. Establish and maintain proper business relationships with customers and peers as well
as performing necessary administrative duties as required and other duties as assigned.
Essential Job Responsibilities
The FSE performs the major functions listed below. The position may require additional duties/responsibilities
that may not be outlined below and specific functions are subject to change.
Basic troubleshooting installation maintenance and repair on designated equipment.
Completing Preventative Maintenance and fieldmodifications.
Ordering and managing repair parts cycle times.
Keeping up to date on administrative responsibilities such as maintaining customer service logsand internal
service records in a timely manner.
Maintaining daily communications with customers to ensure resolution and properfollowup.
Maintaining tools and test equipment and ensuring they areproperly calibrated.
Meeting Health and Human Services Environmental Health and Safety and/or all other applicable
regulatory requirements.
Utilizing the escalation process to resolve customer service deliveryissues.
Identifying and participating in sales opportunities such as new contracts contract renewals and system sales.
Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
The ability to lift and carry a toolbox that can weigh up to 50lbs.
Adhering to current regulatory requirements to include but not limited to Company and site safety policy under
various regulatory requirements.
Requirements
The following qualifications are the minimum requirements necessary to successfully perform this role. However
any equivalent combination of experience education and training which provides the necessary knowledge skills
and abilities would be acceptable subject to any legal and/or regulatory requirements.
Bachelor s degree Mechanical Engineering Instrumentation & Control Engineering Electronics & controls
Engineering equivalent or Associates Degree with 2 or more years experience in servicing Diagnostic control
valves industrial equipment or a Diploma (in above streams) and 510 or more years experience servicing
Diagnostic control valves Industrial equipment.
Must have experience servicing diagnostic of control valves and control equipment: Conventional Non
Conventional Critical Application valves.
Hydraulic system knowledge able to read and understand the Hyd. Schematics and parts with functioning.
Pneumatic system knowledge able to read and understand the pneumatic schematics and parts with
functioning.
Experience interfacing with both internal team members and external customers as part of a solutionbased
service process.
Work experience in the control valve industry preferred.
Experience diagnosing and repairing mechanical electromechanical and/or electronic equipment.
Experience troubleshooting and responding to customerconcerns.
Proven record of being reliable and accountable for all aspects oftheir job.
Proficient level of computer skills including MS Word PowerPoint Excel andOutlook.
Excellent analytical interpersonal and communication skills with the ability to communicate complex technical
issues in an easytounderstand manner.
Ability to work in a fastpaced selfdirected entrepreneurialenvironment.
Resourceful with the ability to work independently.
Strong time managementskills.
Ability to adapt to changing circumstances.
Decisionmaking problem resolution and creative thinkingskills
Attention to detail.
Ability to multitask activities with shifting priorities. Able to work productively in a pressurized environment.
Ethical and trustworthy.
Working Conditions
Working in Industrial environment O&G Power Fertilizers Onshore offshore etc. As per the jobbased
requirement.
Extended periods of working away from home with hectic site plan back to back to projects as per need and
requirement and on emergency breakdown visits with short notice site call.
Periodic overnight travel.
Relocation
Relocation assistance is available.
Benefits
Industrial standards
Experience upto 10 years with good knowledge in international market
Employment Type
Full Time
Key Skills
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