Senior Field Service Engineer
Senior Field Service Engineer
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Job Description
This is a senior level field service engineering position primarily responsible for traveling to customer sites which are often highsecurity environments to maintain and repair Smiths Detections Xray and trace detection equipment using hand and power tools as part of the field service team. This position requires facetoface and remote customerinteraction and a high level of team orientation with a proactive approach to seeking and sharing technical knowledge. The ability to work autonomously and outside of daytime business hours are also essential requirements.
Duties and Responsibilities:
- Travelling to customer sites across metropolitan and regional/remote areas often requiring longdistance driving air travel and hotel accommodation for several days per trip
- Troubleshooting servicing and repairing Xray and trace detection equipment at customer sites and within Smiths Detections service centres
- Proactively completing preventative maintenance tasks according to service contracts and schedules
- Responding to equipment faults and other corrective maintenance requirements according to service contracts and key performance indicators
- Testing components and circuitry of Xray equipment using a multimeter computer/laptop and the inbuilt equipmentsoftware
- Diagnosing the root cause of mechanical electrical and electronics related equipment faults (involving 24 volts or less)
- Replacing belts rollers motors and other mechanical components within Xray equipment
- Replacing and manoeuvring Xray sources (ie. generators) and other heavy parts using lifting aides
- Opening machines to inspect vacuum clean degrease repair and replace internal parts
- Leading installation of new equipment at customer sites working collaboratively alongside Smiths Detections programs and installations teams and various subcontractors and customerstakeholders
- Completing field service related documentation and reports
- Completing technical safety compliance and other job related trainings online and inperson
- Maintaining a clean/tidy work station and work environment
- Responding to queries from customers vendors subcontractors and internal stakeholders verbally and in writing in a timely and professional manner independently
- Consuming spare parts from the warehouse/storage area and promptly updating the associated records in the IT software tracking system
- Joining and leading regular internal team meetings and safety briefings
- Ensuring that tools and testing equipment is maintained and calibrated
- Acting as the designated oncall person according to the relevant regional oncall roster to provide remote and inperson technical support to customers
- Analysing field service data trends and recommending process and equipment improvements
- Leading continuous improvement projects and initiatives
- Providing training and support to new joiners and the wider field service team
- Leading safework practices and ensuring the safety of the wider field service team
- Reporting and escalating daytoday issues and recommending solutions to management team members
- Monitoring the daytoday activities and performance of field service team members and providing feedback to the management team
- Developing technical guides and sharing technical bestpractices with the wider service team
- Acting as a key point of contact for technical and customer escalations
- Assisting with supervisory and management responsibilities from time to time as required
- Acting as a key point of contact to support queries and requests for information from other functions and the management team
- Other duties as required
Qualifications :
- Certificate 3 Trade Qualification or Degree (Mechanical/Electrical/Electronic/IT)
- Provisional or unrestricted drivers license
- Ability to obtain security clearances and industry licenses
- Intermediate proficiency with Microsoft Office Suite
- Experience with Security or Medical Xray screening technology/equipment
- Indicative experience: 5 years
Additional Information :
Join us and well help build your career with excellent training and opportunities for career growth across the business both locally and globally. Youll experience an inclusive environment with strong leadership and a focus on safety and wellbeing. Youll also have the flexibility to choose from a wide range of benefits to suit your lifestyle offering you and your family support from a health and wellbeing financial and lifestyle perspective.
Join us and work for a worldleader with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race colour religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.
At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers Smiths Group plc)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
