Field Service Engineer
Field Service Engineer
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Job Description
The Field Service Engineer (FSE) is responsible for providing highquality service to ensure better machine performance and a great customer experience. Our field service Engineers are proactive think critically take initiative and are accountable for ensuring that our solutions are delivered installed and maintained on an ongoing basis.
Field service Engineers have skills in machine operations mechanical electrical computer and operation and electrical assembly and installation. He is responsible for meeting customer supply demands to ensure all aspects of system quality are met from start to finish from installation to preventative maintenance ensuring our customers receive optimum results from machinery.
The Field Service Engineer works collaboratively with colleagues and customers ensuring and promoting health and safety for all while upholding our global brand of quality and excellence.
Operations
Ensure that machines are working according to customer expectations.
React to machine problems in the field within an appropriate time frame and ensure prompt resolution. When an easy solution is not possible make sure the customer is well informed about the plan and potential costs.
Solves mechanical or operational efficiency problems.
Troubleshoot machine and/or performance issues until resolved.
Perform preventative maintenance to include pre and postseason machine maintenance and work to improve the continuous performance of the machines.
Complete disassembly and installation of mechanical components such as shafts bearings belts motors.
Work collaboratively with engineering and/or research and development to improve work instructions and/or assist in writing and editing built as assembly and test procedure documents.
Maintain close relationship with sales leadership by providing updates to customers and advising on potential sales opportunities or customer concerns for followup action(s).
Actively contributes to continuous improvement activities.
Ensure that the companys tools and equipment are used correctly and are maintained at a level that prevents unnecessary or premature deterioration.
Assist with the training and development of new Field Service Engineers as requested.
Customer service
Address or escalate customer complaints; ensure these are investigated or resolved where possible in a timely clear and professional manner.
Work proactively with customers and internal stakeholders to successfully complete projects (eg testing retrofits retrofits or R&D site upgrades).
Report regularly on progress made with the customer activity plan and call cycle plans.
Act as the voice of the customer in the value chain to improve product and service systems reporting on feedback and comments received in the field of leadership research and development or sales.
Conduct customer training as required.
Health and security
Ensure that all tasks are carried out in a manner that minimizes potential harm to yourself and others.
Become actively familiar with any applicable plans procedures policies processes and/or legal requirements in connection with the position.
Take personal responsibility for meeting and adhering to all health and safety rules requirements and obligations.
Organization (This is a mandatory Section)
Adhere to work hours provide accurate time records and record all work and time spent through work orders.
Prepare monthly expense reports and submit supporting data.
Observe and comply with the policies procedures and quality management systems.
Observe and comply with our Code of Conduct.
Positively and actively support effective communication encourage and provide constructive feedback.
Support the vision values and general culture of the organization.
Assist others with the selection of approaches methods and/or services as needed.
Any other reasonable functions that are required.
Qualifications :
- Mechanical electrical or electronic training or experience (technical or higher)
- Must have class B drivers license.
- Able to see electromechanical topics.
- SEC A or B electrical installer license not exclusive but desirable.
- English at least at an intermediate level to have a communicative conversation.
- Ability to interpret manuals electrical electronic and other diagrams.
- Orientation towards the external client good problem solving capacity analytical skills and ability to work under pressure good communication skills.
- 2 years of experience minimum.
- Availability to relocate and travel frequently.
Additional Information :
Ability to bend kneel and stand frequently and work in confined spaces.
Capacity to work under pressure.
Ability to lift up to 20 kilos on a regular basis.
Ability to distinguish between the full range of colors in the color spectrum
Ability to work in food processing plants farms cold storage facilities and outdoors in high or low temperatures.
Willingness and ability to work overtime as requested.
Must be able to drive without restrictions and possess a valid drivers license.
Not have significant food allergies that impede the ability to work around or near food nuts fruits and vegetables.
Ability and willingness to travel extensively and must be able to obtain a valid passport to travel
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
