Account Manager- Customer Success

Key Responsibilities: 

• Act as the primary point of contact for assigned accounts fostering strong and longlasting relationships. 
• Understand each customers needs and objectives to provide tailored solutions and support. 
• Manage the daytoday operations and administration of the VIVIO program for assigned customers. 
• Prepare and present regular reports on program performance utilization and financial metrics to customers and their consultants. 
• Track and report on key performance metrics. 
• Assist in various projects related to Customer Success.  

ProblemSolving: 

• Proactively monitor client satisfaction and address any issues or concerns in a timely manner. 
• Collaborate with internal teams (e.g. member experience sales and engineering) to resolve client problems and deliver exceptional service. 
• Develop and execute strategies to drive client retention and satisfaction. 

Communication and Collaboration: 

• Act as the voice of the customer within the organization advocating for client needs and feedback. 
• Gather and relay customer feedback to relevant teams to influence product development and service improvements. 
• Manage stakeholder expectations and ensure alignment with project goals. 

Qualifications :

Required Skills and Experience: 

• 5 years of experience in benefits consulting pharmacy benefit management or a related field with a strong understanding of pharmacy benefit programs and industry practices. 
• Strong project management skills with the ability to handle multiple clients and projects simultaneously. 
• Customerfocused mindset with a commitment to delivering highquality service in a fast moving environment.
• Demonstrated ability to thrive in a highvolume fastpaced and evolving team environment. 
• Strong analytical and problemsolving abilities. 
• Experience a strong sense of ownership and are confident in meeting deadlines and maintaining communication. 
• Exceptional organizational skills with the ability to manage multiple tasks prioritize effectively and maintain attention to detail. 
• Strong interpersonal and communication skills with the ability to build rapport and trust with clients. 
• Excellent problemsolving and analytical skills. 
• Ability to manage multiple accounts and priorities simultaneously. 
• Proficiency in Microsoft Office Applications (Word PowerPoint Excel Outlook Teams etc.. 
• Bachelors degree in business Pharmacy Healthcare Administration or a related field preferred.
• Ability to travel as needed for VIVIO related meetings/events

Additional Information :

• Base Salary: $8085K/year  
• Bonus 
• Health benefits 
• 401K with employer match 
• Stock options 
• PTO 
• Opportunity to work in a fastmoving collaborative and innovative company. 
• VIVIO Health is an Equal Opportunity Employer. 

VIVIO Health is an Equal Opportunity Employer. All information will be kept confidential according to EEO guidelines. 

Remote Work :

Yes

Employment Type :

Fulltime