Account Manager - Customer Success

At IPeople Healthcare we know the importance of patient care so we build patientminded software and services for the healthcare industry. That way care providers can focus on working more efficiently to improve the quality of patient care.

Our foundation is an uncompromising dedication to product reliability service and support. We are committed to continually improving the quality and efficiency of our customers experience with their data. After 20 years we continue to stay at the forefront of the healthcare technology sector offering Services and Solutions for all user levels with diverse business needs.

In short IPeople Healthcare is healthcare expertise applied to save lives and improve the quality of patient care literally.

We are unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.

About the position

At IPeople Healthcare client relationships are our top priority. Were looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. Applicants should also be proficient with audits spreadsheets and other productivity software. Apply today and help us build meaningful longlasting relationships that move our business forward.

Responsibilities

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong longlasting client relationships
• Develop trusted advisor relationships with key accounts customer stakeholders and executive sponsors
• Work with internal departments to help the timely and successful delivery of our solutions according to customer needs and objectives

Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

• Forecast and track key account metrics
• Prepare reports on account status
• Assist with challenging client requests or issue escalations as needed

• Meet regularly with other team members to discuss progress and find new ways to improve business
• Generate progress reports for customers and senior leaders within the organization

Required skills and qualifications

• Internship or professional experience in a sales or customer service role
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail

Preferred skills and qualifications

• Proficiency with common customer success and customer relationship management software such as Gainsight and Salesforce
• Professional certification (ex: from Strategic Account Management Association)

Perks & Benefits

• Discretionary time off
• 6 paid holidays
• Health Dental and Vision Insurance Benefits
• 401k
• For local employees hybrid work environment. Two days remote (subject to change based on CEO and Board)

IPeople Healthcare LLC is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IPeople Healthcare LLC is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status. IPeople Healthcare LLC will not tolerate discrimination or harassment based.

Required Experience:

Manager