Associate Account Manager- Customer Success

As an Associate Account Manager you will be responsible for assisting in the management of VIVIOs customers helping to ensure they receive exceptional service and support related to their program. This role involves understanding customer needs and assisting in the delivery of VIVIOs services.  

Who You Will Be Working With: 

This role is multidisciplinary.  You will work closely with Customer Success Member Experience Engineering and other teams.  You will report directly to VIVIOs VP of Customer Success. 

Key Responsibilities: 

• Takes guidance from and supports VIVIOs account management team in daytoday tasks for VIVIOs customers 
• Inputs information into data management system ensuring accuracy and completeness  
• Organizes and schedules customer meetings 
• Completes materials for customer presentations and meetings 
• Completes and reviews reporting 
• Performs customer outreach as needed 
• Other duties may be assigned 

ProblemSolving: 

• Proactively assist in monitoring client satisfaction and work with the Customer Success team to address any issues or concerns in a timely manner 
• Collaborate with internal teams (e.g. member experience and engineering) to assist in the resolution of customer problems and deliver exceptional service 
• Set priorities and manage workflow for self to ensure efficient timely and accurate processing of all responsibilities 

Communication and Collaboration: 

• Strong verbal and written communication skills 
• Interpersonal skills enjoy working with people 
• Service oriented 
• Willingness to learn and take direction from others 

Qualifications :

Required Skills and Experience: 

• A minimum of one 1 year of experience within a related industry  
• Enthusiasm and zest for learning  
• Customerfocused mindset with a commitment to delivering highquality service 
• Ability to thrive in a highvolume fastpaced and evolving team environment 
• Strong analytical and problemsolving abilities 
• Exceptional organizational skills with the ability to manage multiple tasks prioritize effectively and maintain attention to detail 
• Strong interpersonal and communication skills with the ability to build rapport and trust with teammates and customers 
• Excellent problemsolving and analytical skills 
• Proficiency in Microsoft Office Applications (Word PowerPoint Excel Outlook Teams etc. 
• Bachelors degree preferred 
• Occasional travel required. 

Additional Information :

• Base salary $5055K/yearplus bonus 
• Health Benefits 
• PTO 
• 401 Kwith employer match 
• Opportunity to work for a growing and innovative company. 
• Dynamic and collaborative work environment. 
• The chance to make a real impact with a Public Benefit Corporation.

VIVIO Health is an Equal Opportunity Employer and does not unlawfully discriminate based on any status or condition protected by applicable federal state or local municipal law. All your information will be kept confidential according to EEO guidelines.

Please be advised that job opportunities will only be extended after a candidate submits a completed job application and goes through our interview process including 1:1 and/or group interviews via phone video conferencing and/or inperson. All legitimate correspondence from a VIVIO employee will come from our Smart Recruiter Applicant Tracking System @smartrecruiter or @viviohealth email accounts.

Remote Work :

Yes

Employment Type :

Fulltime