Communications Lead
Communications Lead
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Job Description
Were Momentum Energy a power company owned by Hydro Tasmania Australias largest generator of renewable energy. Were on a mission to make energy simpler and more human for customers. And it starts with our people: were nurturing a culture of belonging where diverse views and experiences are embraced and everyone is valued and respected. We encourage applications from qualified candidates of all ages cultural backgrounds abilities genders and sexual orientations and are happy to adjust our recruitment processes even in ways we may not have thought of before. Please reach out to us about any adjustments or support you may require.
About the Role:
This is a 9 month fixed term contract that exists to deliver a topnotch experience for our customers through all communication touchpoints. The experience our customers have with Momentum is often derived from how we communicate with them. This role helps us get this right.
Youll lead two Customer Communications team members and collaborate with the wider Customer Communications team and other business areas to manage existing communications & collateral. Youll make sure were distributing the right pieces at the right time making updates as appropriate. Youll be particularly influential in creating new communications required to address new business processes products or opportunities for our customers. Energys a heavily regulated industry youll help us ensure were staying compliant with all requirements.
What youll do:
- Youll be a leader within the Communications team delivering key projects within the Comms space.
- A people leader youre responsible for managing two direct reports to achieve key outcomes within the Communications team.
- You lead initiatives and other crossfunctional projects across the wider business.
- Identify opportunities to improve communications processes delivering bestpractice solutions to meet business requirements and a firstclass customer experience.
- Triaging communication issues to investigate impacts and prioritise and action fixes in alignment with existing priorities.
- Youll lead the design of communications processes and ensure appropriate system design documentation is developed and ensure accuracy through thorough testing procedures
- Develop and maintain strong partnerships with internal stakeholders to drive effective customer outcomes.
- Develop and maintain relationships with external stakeholders (i.e. mail house and print house vendors) to oversee operational functions and drive continuous process improvement initiatives for ongoing and ad hoc initiatives
- Lead work through our inhouse Studio team to bring our brand tone of voice and distinctive creative to our communications.
About You and Your Experience:
- Solid experience in a communications manager or specialist role
- Ability to manage competing priorities
- Demonstrated ability to influence and negotiate with stakeholders at all levels
- Proven problem solving abilities
- Experience in managing the expectations of multiple stakeholders
- A customer centric mindset (naturally)
- Negotiation and influencing skills
- Clear strategic thinker
- Strong interpersonal communication skills to ensure information is effectively communicated to key stakeholders
- Ability to manage and prioritise multiple tasks within tight timelines
- Ability to lead a small highperforming team
- Ability to analyse problems and deliver innovative solutions
Further information can be found on the attached Position Description:Communications Lead.pdf
Whats in it for you
Youll work in an incredibly fun and rewarding business that genuinely values its people and customers.
We are super proud of where we work our workplace and work culture. We pride ourselves on balancing work and home life and offer a truly flexible work environment a competitive remuneration package and the opportunity to play a role in Australias renewable energy transformation.
Interested but not sure if you tick enough boxes At Momentum we believe in the power of unique backgrounds and skillsets. And really boxticking is overrated. So even if you feel you dont meet all the requirements listed we strongly encourage you to apply.
For any recruitment enquiries or for any accessibility or workplace adjustment enquires including alternative ways to apply please contact us ator.
We are a Circle Back Initiative Employer and commit to respond to every applicant.
Employment Type
Full-Time
