Director Customer Engagement Strategy and Operations - CxO Advocate
Director Customer Engagement Strategy and Operations - CxO Advocate
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1 Vacancy
Job Description
About Digital Technology
Were not yesterdays IT department were Digital Technology. The world around us keeps changing and so do we. Were redefining what it means to be IT with a mindset centered on transformation experience AIdriven automation innovation and growth. Were all about delivering delightful secure customer and employee experiences that accelerate ServiceNows journey to become the defining enterprise software company of the 21st century. And we love cocreating using and highlighting our own products to do it.
Ultimately we strive to make the world work better for our employees and customerswhen you work in ServiceNow Digital Technology you work for them.
Role
This is an extraordinary opportunity to partner daily with our Executive Practitioners to elevate CxO engagements increase wallet share and curate progressive thought.
We are looking for a brilliant storyteller who can communicate the ServiceNow mission from a variety of perspectives. As ServiceNow grows and we engage with executives across all industries our narrative is more important than ever. This role will be part of the Chief Customer and Transformation Office and partner closely with field sales marketing and product teams to help scale CxO impact by creating and executing a customer engagement strategy.
What you get to do in this role:
Own the Customer Engagement Strategy
The Customer Engagement strategy focuses on increasing wallet share by curating the right portfolio of customers partners and events for Executive Practitioners. This involves collaborating with regional sales teams to determine which customers should be engaged and when. The process is optimized for the Practitioner by ensuring thorough and thoughtful briefing documents creating any necessary materials for meetings and partnering with sales to deliver followup messages to customers. Attending customer meetings capturing major takeaways maintaining milestones and tracking and assigning clear action items are key responsibilities. Additionally deepening strategic relationships with customers and partners is crucial requiring proactive engagement with top customers and partners in collaboration with the Sales and Customer Success organizations. This includes closing the loop when deals are finalized and developing nurturing campaigns. Practitioners are also tasked with defining how slides and visuals will enhance narratives or customer stories. Key metrics are developed and data is continuously studied to improve the impact of customer engagement. In complex situations Practitioners serve as a liaison for CxOs when highvisibility opportunities are at risk.
Elevate Customer Engagement Strategy
Elevating CxO engagement includes guiding organizing and managing executivelevel special projects aimed at exploring and implementing changes in customer engagement. Best practices are codified and shared while a foundation is built to scale events and speaking opportunities. Practitioners aim to become indispensable thought partners for CxOs and partner closely with senior stakeholders and crossfunctional teams to develop relevant messaging for each engagement. Global travel is required for key events. Practitioners are also responsible for creating and executing an events engagement strategy partnering with crossfunctional teams to secure desirable external speaking engagements and establishing strong ties with the Now on Now and Communications teams to ensure the of an amplification strategy. This strategy includes social media progressive content internal enablement and media. Additionally securing customerled speaking engagements that highlight ServiceNow is a critical goal.
Qualifications :
To be successful in this role we need someone who has:
- 12 years of work experience across consulting executive engagements or sales preferably in the cloud/enterprise SaaS/software industry
- Passion for and demonstrated success in understanding and fulfilling internal or external customer needs; problemsolver mindset; ability to take big ideas and make them simple and digestible
- Deep experience in interacting with a broad spectrum of CxOs with a passion for storytelling narrative structure and design
- Command for building consensus amongst numerous highpowered stakeholders and pushing forward to tangible output/outcomes quickly
- Proven capability of building and guiding highperforming teams either in a direct or indirect/matrixed capacity
- Superb ability to influence and motivate others drive collaboration teaming & resolve conflict between diverse stakeholder groups
- Ability to manage change and ambiguity with an actionorientation/drive must thrive in a dynamic environment with a strong ability to prioritize
- Executive presence excellent verbal and written communication
- High energy strong work ethic disciplined skills
- Proficient with PowerPoint Excel PowerBI and Dynamics and familiarity with several prominent productivity tools
JV20
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
For positions in this location we offer a base pay of $189100 to $331000 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive OnTarget Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs.
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- Business Development
- Marketing
- Pricing
- Analysis Skills
- Research Experience
- Project Management
- Research & Development
- Strategic Planning
- Financial Modeling
- Leadership Experience
- Management Consulting
- Analytics
