Director Customer Engagement Strategy and Operations - Technology Workflows
Director Customer Engagement Strategy and Operations - Technology Workflows
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1 Vacancy
Job Description
This is an extraordinary opportunity to work daily with the SVP & GM of Technology Workflows in highvisibility customer situations related to the ServiceNow product portfolio. In this role will lead a small team accompany our SVP & GM of Technology Workflows to his customer engagements (virtual or in person) and will work closely with field and product teams to ensure a great experience for our customers before during and after the meeting. This role will report to the Senior Director Strategic Product & Platform Operations but you will work directly with the SVP & GM of Technology Workflows.
What You Get To Do In This Role
The Director Customer Engagement Strategy and Operations will manage a small team responsible for owning of the SVP & GM of Technology Workflows. This involves prioritizing which customers and partners the SVP and his team should focus on working with regional sales principals to identify key customers for meetings and the ideal timing for these engagements. The process for customer engagement must be optimized endtoend ensuring that briefing documents are thorough and thoughtful necessary meeting materials are created and that the sales team is involved in delivering followup messages to customers. Attending all customer meetings is critical to capturing major takeaways maintaining milestones and tracking and assigning clear action items to drive successful outcomes.
Strengthening strategic relationships with customers and partners is a top priority. This can be achieved by collaborating with the Sales and Customer Success organizations to proactively engage key customers and partners as needed. Additionally developing and communicating customer stories and feedback for the Product and Platform teams is vital for improving the products and services. Key metrics should be established and data should be continuously studied to improve the overall impact of customer engagements.
The team will also guide and manage executivelevel special projects to explore and implement changes in customer engagement within the Product Organization (STEP). Contributing to the codification and sharing of best practices across the organization will ensure a consistent and effective approach to customer engagement. It is also essential to gain a deep understanding of all ServiceNow product offerings to become an indispensable thought partner for the SVP & GM of Technology Workflows.
Qualifications :
To be successful in this role you will need:
- 15 years of work experience preferably in investment banking management consulting tech strategy/ops function or 13 years experience with an MBA.
- Preferred candidates will have a combination of strategy and operating experience
- Owning and influencing C Level Relationship
- Understanding of Digital Transformation
- Deep experience in interacting with a broad spectrum of CxOs
- Command for building consensus amongst numerous highpowered stakeholders and pushing forward to tangible output/outcomes quickly
- Proven capability of building and guiding highperforming teams either in a direct or indirect/matrixed capacity
- Superb ability to influence and motivate others drive collaboration teaming & resolve conflict between diverse stakeholder groups
- Sales DNA related to Tech ideally
- Demonstrated exceptional learning agility
- Executive presence excellent verbal and written communication
- Ability to manage change and ambiguity with an actionorientation/drive must thrive in a dynamic environment
- High energy strong work ethic disciplined execution skills
- Proficient with PowerPoint Excel Tableau MS Dynamics and familiarity with several top productivity tools
- Sharp business judgment ability to see big picture and to prioritize
- Passion for and demonstrated success understanding and the fulfillment of internal or external customer needs; problemsolver mindset
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
For positions in this location we offer a base pay of $215900 $377900 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
