Director Customer Engagement Strategy and Operations
Director Customer Engagement Strategy and Operations
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Salary Not Disclosed
1 Vacancy
Job Description
This is an extraordinary opportunity to work daily with the President COO & CPO of ServiceNow in highvisibility customer situations related to the ServiceNow product portfolio. In this role you will accompany our President COO & CPO to his customer engagements (virtual or in person) and will closely work with field and product teams to ensure a great experience for our customers before during or after the meeting. This role will report to the Senior Director Strategic Product & Platform Operations but you will work directly with the SVP & GM of Technology Workflow.
What You Get To Do In This Role
The President and his team should prioritize which customers and partners to engage with by working closely with regional sales principals to determine which customers are most critical for meetings and when these engagements should take place. To optimize the engagement process its essential to ensure that thorough and thoughtful briefing documents are created along with any necessary materials for the meeting. Partnering with the sales team is also crucial to deliver followup messages to customers. In addition attending all customer meetings is necessary to capture key takeaways track milestones and assign clear action items to drive delivery.
Building and deepening strategic customer and partner relationships is a key focus and this can be achieved by collaborating with Sales and Customer Success teams to proactively engage top customers and partners as needed. Its also important to develop and communicate customer stories and feedback to share with the Product and Platform organizations. To continuously improve customer engagement impact developing key metrics capturing data and analyzing it is crucial.
In addition to these ongoing tasks the Presidents team will guide organize and manage executivelevel special projects aimed at exploring and implementing changes in customer engagement across the Product Organization (STEP). Contributing to the codification and sharing of best practices across the organization will further strengthen these efforts. Developing a deep understanding of all ServiceNow product offerings is essential to becoming an indispensable thought partner for the President COO CPO and their teams.
Qualifications :
To be successful in this role you will need:
- 10 years of work experience preferably in investment banking management consulting tech strategy/ops functions or something similar. Preferred candidates will have a combination of strategy and operating experience
- Sharp business judgment ability to see big picture and to prioritize
- Passion for the demonstrated success understanding and fulfillment of internal or external customer needs; problemsolver mindset
- Deep experience in interacting with a broad spectrum of CxOs
- Command for building consensus amongst numerous highpowered stakeholders and pushing forward to tangible output/outcomes quickly
- Proven capability of building and guiding highperforming teams either in a direct or indirect/matrixed capacity
- Superb ability to influence and motivate others drive collaboration teaming & resolve conflict between diverse stakeholder groups
- Demonstrated exceptional learning agility
- Executive presence excellent verbal and written communication
- Ability to manage change and ambiguity with an actionorientation/drive must thrive in a dynamic environment
- High energy strong work ethic disciplined execution skills
- Proficient with PowerPoint Excel Tableau MS Dynamics and familiarity with other top productivity tools
JV20
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
For positions in this location we offer a base pay of $215900 $377900 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
