General Manger
General Manger
Posted on :
13-03-2025
Employer Active
1 Vacancy
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Job Description
The General Manager is responsible for the overall success and smooth operation of The Boxford.
This includes strategic leadership financial performance operational excellence guest satisfaction and team development. The GM will ensure the business operates efficiently while delivering a consistently outstanding guest experience.
Key Responsibilities:
Leadership and Team Management
- Inspire mentor and develop the management team including Assistant Managers and supervisors.
- Build a highperforming team culture focused on collaboration efficiency and delivering exceptional guest experiences.
- Lead recruitment onboarding and ongoing performance management including regular appraisals and development plans.
- Foster open communication and ensure team members are empowered to solve challenges effectively.
Operations Management
- Oversee daytoday operations ensuring seamless service across frontofhouse kitchen and events.
- Manage staffing levels to meet business needs optimizing labour costs while maintaining service excellence.
- Ensure compliance with operational standards health and safety regulations and food hygiene requirements.
- Regularly inspect the property ensuring facilities equipment and furnishings are in excellent condition.
Guest Experience
- Champion a guestcentric culture ensuring every visitor receives a memorable experience.
- Monitor and respond to guest feedback using insights to drive continuous improvement.
- Set service and hospitality standards in collaboration with the management team.
- Develop strategies to address and resolve complaints promptly and effectively.
Financial and Strategic Planning
- Drive profitability by managing costs including food beverage consumables utilities and labour.
- Monitor financial performance and create action plans to meet or exceed budgetary goals.
- Oversee inventory management and procurement ensuring costeffective and timely ordering.
- Collaborate with the marketing team to promote the restaurant and maximize revenue opportunities including events.
Events and Marketing Support
- Support the planning and of events and seasonal promotions.
- Provide input on marketing campaigns to ensure alignment with The Boxfords brand identity.
- Act as a brand ambassador building relationships with local communities and stakeholders.
Compliance and Reporting
- Ensure full compliance with company policies licensing regulations and industry standards.
- Maintain accurate records including financial reports payroll and personnel documentation.
- Regularly review security procedures to protect team members guests and company assets.
- Lead investigations into incidents or accidents.
Qualifications :
- 3 years of leadership experience as a General Manager or Restaurant Manager in highvolume food and beverage operationsideally within Italian or Mediterranean concepts.
- Experience in managing large teams in a fastpaced environment.
- Full proficiency in Microsoft Excel for reporting purposes.
Additional Information :
Benefits
- Generous dining discounts.
- Clear progression opportunities within the company.
- 28 days holiday (including bank holiday).
- Bonuses for successful employee referrals.
- Access to the HAPI scheme offering discounts on gym memberships travel gadgets and more.
- Long service awards employee recognition and performance incentives.
- Enrolment in a workplace pension scheme.
- Complimentary meals on duty.
- Companyprovided uniforms.
- Access to the Employee Assistance Programme and a wellbeing hub.
- CycletoWork Scheme.
- Free onsite parking.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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