Host Manger

Job Overview

We are seeking an experienced and dedicated Host Manager to oversee the operations of a highend luxury boutique guest house. The guest house can accommodate up to a total of 12 people. Each bedroom is ensuite and guests have access to shared common areas comprising lounge dining verandah resident s kitchen and gardens.

The ideal candidate is a young Kenyan professional who can combine hospitality expertise with a passion for creating exceptional guest experiences. This is a handson role requiring a proactive serviceoriented individual who can balance daytoday operations enquiries and bookings along with delivering personalized attention to guests.


Key Responsibilities

• Welcome and interact with guests to ensure a fivestar personalized experience.
  
• Respond promptly to guest inquiries concerns and special requests.
  
• Assist guests with addon hospitality services including:
  
• Booking airport transfers and arranging local taxis.
  
• Organizing visits to local tourist attractions.
  
• Coordinating dinner services with an outside chef.
  
• Offering personalized recommendations for local restaurants activities and experiences.
  
• Providing conciergelevel assistance to make each stay memorable.
  

Quality Assurance:

• Maintain and consistently improve the quality of the property including its facilities rooms and overall ambiance.
  

• Ensure all services provided from housekeeping to guest interactions meet the highest luxury standards.
  

• Conduct regular inspections of rooms public areas and outsourced services to ensure compliance with the property s quality benchmarks.
  

• Monitor guest feedback and reviews to identify areas for improvement and implement solutions.
  

Team Leadership and Scheduling:

• Create maintain and oversee a shift schedule for all staff including outsourced teams to ensure 24/7 coverage of guest services and operational needs.
  

• Oversee and coordinate outsourced service providers including cleaning staff security personnel and gardeners.
  

• Supervise and train teams to maintain the guest house s high service standards.
  

• Ensure smooth handovers between shifts and step in when necessary to resolve any issues during busy periods or emergencies.
  

Operations Management:

• Oversee all aspects of daytoday operations including housekeeping security maintenance and guest services.
  

• Assist with preparing setting up and serving breakfast as well as other meals or happy hours.
  

• Ensure food areas including preparation and dining spaces are kept clean orderly and wellstocked at all times.
  

• Manage bookings and reservations ensuring optimal occupancy and revenue.
  

• Monitor and replenish inventory for amenities consumables and supplies.
  

Inventory Management:

• Take and maintain an inventory register for various products including cutlery linens laundry and other essential items.
  

• Conduct regular inventory checks on a set schedule and ensure stock levels are properly managed to prevent shortages or overstocking.
  

• Track usage and reorder supplies as needed maintaining an organized and efficient inventory system.
  

Reporting and Accountability:

• Provide regular management reports on key performance areas including:
  
• Operational efficiency and service delivery.
  
• Financial performance including income and expenses.
  
• Booking trends occupancy rates and guest satisfaction.
  
• Collaborate with the CEO to develop strategies for improving performance and guest experiences.
  
• Present insights challenges and achievements to the CEO during scheduled reviews or meetings.
  

Social Media and Online Presence:

• Regularly check and manage the property s social media channels (e.g. Instagram Facebook).
  

• Respond promptly to inquiries received through social media platforms and online booking channels.
  

• Handle bookings and reservation requests efficiently ensuring smooth communication with guests.
  

HandsOn Hospitality Skills:

• Demonstrate practical skills when required such as:
  
• Setting and laying a table for guest meals with elegance and precision.
  
• Making up guest rooms to luxury standards including bedmaking and linen presentation.
  
• Cleaning and maintaining bathrooms and other spaces to a pristine condition during busy periods or in emergencies.
  

Night Duty:

• Be available to stay overnight occasionally in the nightshift accommodation to ensure seamless operations and immediate response to emergencies or guest needs.
  

Marketing and Business Development:

• Respond to reviews and maintain a strong reputation on guest review platforms.
  

• Collaborate with local businesses to promote the property and drive bookings.
  

Property Maintenance and Safety:

• Ensure the property is impeccably maintained and safe at all times.
  

• Coordinate with vendors for any necessary repairs or upgrades.
  

• Maintain compliance with all health safety and legal regulations.
  

Requirements

Qualifications

• Proven experience in luxury hospitality or boutique accommodations management.
  
• Strong organizational communication and interpersonal skills.
  
• High attention to detail and a commitment to exceptional service and quality assurance.
  
• Proficiency with booking and property management software.
  
• Familiarity with managing social media channels and responding to inquiries effectively.
  
• Experience managing outsourced teams and shift scheduling to provide 24/7 coverage.
  
• Practical hospitality skills including table setting room preparation and cleaning are essential.
  
• Experience in creating and presenting management reports to senior leadership.
  
• Knowledge of local attractions events and restaurants is a significant asset.
  

Key Attributes

• Warm approachable and professional demeanour.
  
• Strong leadership and problemsolving skills.
  
• Willingness to take a handson approach when necessary.
  
• Ability to remain calm under pressure and adapt to changing situations.
  
• Flexibility to work weekends holidays and irregular hours as needed.