Telesales Team Leader
Posted on :
11-03-2025
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1 Vacancy
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Job Description
- Lead motivate and manage a team of tele sales agents to achieve sales targets and KPIs.
- Provide coaching feedback and guidance to ensure continuous improvement and development within the team.
- Monitor team performance through call tracking sales metrics and quality control to ensure objectives are met.
- Foster a positive competitive and supportive team environment to encourage optimal performance.
- Set daily weekly and monthly sales targets for the team and track performance.
- Develop and implement strategies to increase lead conversion rates and drive revenue growth.
- Monitor individual sales progress and provide ongoing support to meet targets.
- Analyze sales data to identify trends and areas for improvement.
- Conduct regular training sessions to improve product knowledge sales techniques and customer service skills.
- Onboard and train new tele sales team members ensuring they understand company products processes and expectations.
- Provide ongoing skill development to ensure that team members are always up to date with the latest sales strategies and industry trends.
- Regularly report on team performance sales activities and pipeline status to management.
- Prepare performance reports for analysis and provide insights to improve sales processes.
- Track and report on individual team members performance and development progress.
- Ensure that the team maintains a high level of professionalism and empathy when interacting with potential customers.
- Oversee the resolution of customer complaints or issues related to tele sales interactions.
- Encourage team members to build and maintain strong relationships with customers ensuring repeat business and customer retention.
- Identify and implement process improvements to enhance efficiency and productivity.
- Ensure compliance with company policies legal regulations and industry standards.
- Collaborate with other departments (such as marketing customer service etc. to improve tele sales processes and outcomes.
Requirements
- Education: Bachelor s degree
- Experience:
- Proven experience as a team leader in a call center environment.
- Strong track record of meeting or exceeding sales targets.
- Experience with CRM software and sales tracking tools.
- Excellent leadership coaching and teambuilding abilities.
- Skills:
- Strong communication and interpersonal skills both verbal and written.
- Ability to motivate and inspire a sales team.
- Excellent problemsolving and decisionmaking skills.
- High level of organizational skills and attention to detail.
- Ability to work under pressure and handle challenging situations.
- Proficiency in Microsoft Office and CRM software.
Benefits
Social and medical insurance are provided.
Job Type: FullTime / Onsite.
Employment Type
Full Time
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