Telesales Team Leader
Telesales Team Leader
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Job Description
Our National Telesales and Direct Sales Manager and Telesales Manager are looking for a Telesales Team Leader to implement training and development plans to help our Telesales Executives to achieve KPIs. You will also be offering one to one coaching and monitoring outbound calls and emails.
- Providing any briefings or communication to the team on any updates changes or information that may affect them or support them in the delivery of their role.
- Resolution of escalated queries from Telesales Executives
- Review daily calls SLA through Vonage.
- Review daily targets and KPIs through Salesforce and report stats daily
- Audit checks against the calls with vonage and processes within Salesforce to ensure compliance within the team
- Maintain the field sales to telesales executive alignment
- Complete reviews with the telesales executives on performance KPIs and compliance
- Assisting in the training new starters
- Manage day to day activities of the agents escalating any people issues to the Telesales Manager
Qualifications :
As the successful candidate your career history will evidence demonstrable experience in working within a similar environment. You will have experience in supervising a team with the ability to engage and motivate others.
Due to the nature of our business the ability to thrive in a busy and fast paced environment would be preferred.
Your strong organisational skills and high attention to detail are fully utilised in this role. Alongside these you will need to have;
- The ability to effectively handle challenging conversations and complaints/escalations.
- The ability to train any new starters.
- Ability to analyse data identify errors and rectify any issues
- Demonstrate the core values of DPD Passion Respect Honesty Flexibility Caring and Accountability.
Additional Information :
We recognise that our people are at the heart of our business without them we wouldnt be able to deliver our awardwinning service to millions of customers across the country each day. Its important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Vitality at Work
- Discounted shopping from 100s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- Free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers promises then this is the job for you! Apply today.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
