Telesales Team Lead
Telesales Team Lead
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1 Vacancy
Job Description
We are a worldleading smart mobility SaaS company with oversubscribers across 23 countries and we are looking for a Telesales Team Lead to join our team. Our teams are collaborative vibrant and fastgrowing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Key Responsibilities:
- Team Management: Lead motivate and manage a team of telesales agents to ensure optimal performance and achievement of sales targets.
- Sales Strategy: Develop and implement telesales strategies to drive revenue acquire new customers and retain existing ones.
- Performance Monitoring: Monitor and analyze individual and team performance providing regular feedback and guidance and assisting in improving sales results.
- Training & Development: Provide ongoing training coaching demonstration and mentoring to telesales agents to enhance their skills and product knowledge.
- Customer Interaction: Oversee and when necessary participate in customer calls to ensure highquality service and to resolve any escalated issues.
- Sales Targets: Set and review sales targets ensuring the team meets or exceeds set goals for revenue conversion rates and other KPIs.
- Process Improvement: Continuously assess and improve telesales processes and workflows to enhance team productivity and sales results.
Key Requirements:
- Minimum of 35 years in telesales with at least 12 years in a team lead.
- Strong leadership and team management skills.
- Excellent communication and negotiation abilities.
- Indepth understanding of telesales techniques and customer engagement.
- Proficiency in CRM software (e.g. Salesforce HubSpot) and Microsoft Office Suite.
- Highly motivated goaloriented and driven.
Employment Type
Full Time
