Duty Manager
Duty Manager
Posted on :
08-03-2025
Employer Active
1 Vacancy
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Job Description
Guest Experience & Service Excellence
- Ensure all guests receive a warm welcome and personalized service.
- Handle guest complaints concerns and special requests efficiently and professionally.
- Monitor guest satisfaction levels and implement improvements where necessary.
- Act as the primary point of contact for VIPs and special guests.
Operations & Team Support
- Oversee front office housekeeping and F&B operations during their shift.
- Ensure smooth checkin checkout and room allocation processes.
- Coordinate with other departments to resolve operational issues.
- Conduct shift briefings to keep staff informed of hotel updates and guest arrivals.
Crisis & Complaint Management
- Respond to emergency situations ensuring guest and staff safety.
- Handle incidents such as medical emergencies security concerns and maintenance issues.
- Prepare incident reports and escalate matters as needed.
Revenue & Financial Responsibilities
- Monitor room availability and rates to maximize revenue.
- Authorize discounts and refunds when necessary ensuring proper documentation.
- Ensure cash handling and billing procedures comply with hotel policies.
Leadership & Staff Development
- Lead by example and uphold Accors Heartist culture.
- Coach and support frontline employees to enhance their performance.
- Assist in training and onboarding new team members.
- Foster a positive work environment and encourage teamwork.
Qualifications :
- Previous Duty Manager experience preferably within a hotel environment
- Exceptional communication and interpersonal skills that will see you develop strong rapport with guests and colleagues
- A confident and proactive problem solver with strong conflict resolution skills
- The innate ability to remain calm under pressure and when responding to emergency situations
- Exceptional time management skills will help you in managing competing priorities in this fastpaced service environment
- Excellent attention to detail and a genuine commitment to delivering 5star service
- Experience with Opera PMS and First Aid and CPR is advantageous
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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