IT Support Technician
IT Support Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
JOB DESCRIPTION SYSTEM TECHNICIAN (Support)
JOB PURPOSE
The System Technicians primary role is to provide first line support services resolve incidents implement authorised changes system and security updates and upgrades implement approved system deployments maintain user accounts and assist with the general maintenance of the IT environment.
RESPONSIBILITIES
- Respond to and resolve incidents restoring IT (Information Technology) and AV (Audiovisual) services as soon as possible implementing workarounds if required
- Respond to user support requests including hardware (PC laptop keyboard mouse monitor AV cameras lighting microphones) software and network issues
- Install configure and maintain the companys technology assets (including but not limited to IT hardware software applications LAN WAN audiovisual equipment) in accordance with approved policies and procedures
- Proactively monitor all production systems including client equipment desktops laptops printers & peripherals telephones headsets servers routers switches firewalls audiovisual equipment and any other devices required for the provisioning of business services
- Monitor Internet availability and escalate any availability or performance issues to the service provider and management
- Implement new deployments upgrades and changes in accordance with the approved change management procedures
- Configure and maintain user access to business applications in accordance with the approved security procedures
- Complete the handover procedure between shifts ensuring that all priority issues have been resolved any outstanding issues are handed over and the next shift is comprehensively briefed on any scheduled projects and changes due to be completed during their shift.
- Ensure that any spares used during a shift are replaced / reordered.
- Monitor and ensure successful completion of backups take the necessary action to resolve and rerun failed backups.
SKILLS AND QUALIFICATIONS
- 1 year experience in a technical IT support role
- A N
- Networking experience and experience with audiovisual equipment and technologies are an advantage
- May be required to acquire new skills and maintain any required certification from time to time
- Knowledge of system security principles
- Problem solving skills and resourcefulness
Qualifications :
SKILLS AND QUALIFICATIONS
- 1 year experience in a technical IT support role
- A N
- Networking experience and experience with audiovisual equipment and technologies are an advantage
- May be required to acquire new skills and maintain any required certification from time to time
- Knowledge of system security principles
- Problem solving skills and resourcefulness
Additional Information :
Lulabet and its group companies cultivates an innovative and collaborative company culture where employees are encouraged to explore new ideas and contribute to the companys success. With a focus on teamwork open communication and continuous improvement Lulabet provides a stimulating work environment and offers perks such as competitive salaries and opportunities for professional development. Emphasizing worklife balance and employee wellbeing Lulabet fosters a supportive atmosphere where every individual can thrive and make a meaningful impact in shaping the future of the company.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
