IT Support Technician
IT Support Technician
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Job Description
Were Gravita: the accountants fuelling ambitious businesses. Were a top 30 accounting firm working with entrepreneurs and businesses to help them achieve their goals and make an impact in the world.
Were growing fast and are bringing likeminded advisors together to form a fullservice techenabled accounting partner for thousands of SMEs. Our team use their incredible expertise alongside intuitive technology to help businesses and entrepreneurs plan better and grow faster.
Our mission is to become the UKs leading techenabled accounting firm for SMEs. We have ambitious goals and our highcalibre team work hard to achieve them. We are one team with one agenda working collaboratively in a respectful environment to deliver a great service to our clients. So if you join us youll not only be working on exciting client challenges youll also be helping us shape the future of accounting.
The Role
Are you passionate about IT and eager to support a dynamic team As an IT Technician you will assist and support the IT Manager with desktop support troubleshooting hardware and software issues and carrying out assigned projects. You will ensure minimal disruption to business functions by maintaining core applications and supporting remote working capabilities. This role involves responding to staff and director queries creating user guides and assisting with the planning and development of IT infrastructure. If you have a knack for problemsolving and a desire to learn and grow in a fastpaced environment this position is perfect for you.
Key Responsibilities:
- Assist with desktop support and troubleshoot hardware/software problems.
- Respond to queries from staff and directors regarding equipment functionality.
- Ensure minimal disruption to business functions and maintain core applications.
- Support remote working capabilities and create user guides.
- Assist with the planning and development of IT infrastructure.
- Perform daily weekly and monthly monitoring tasks.
Qualifications Knowledge & Experience:.
- Familiarity with virtualisation technologies (e.g. VMware Esxi VMWare Horizon).
- Experience troubleshooting common hardware/software issues.
- Active Directory administration and group policy experience.
- Support experience with Windows Server 2012R2 and above and Windows 10 in a domain environment.
- Office 365 management for users and email.
- Beneficial: programming/scripting experience Microsoft SQL Server support mobile OS support (iPhone Android iPad).
- Reliable detailoriented and able to meet deadlines.
- Strong verbal and written communication skills.
- Ability to work autonomously and as part of a team.
- Quick learner with strong problemsolving skills.
- 12 months experience in an IT support role (desirable)
- Experience with ITILbased service management tools for ticket management (desirable)
Your Career with Gravita
When you join Gravita well support you on your own growth journey. We want to be the place you learn grow and unlock your true potential.
Well work with you to build a progression plan to outline how youll grow at our company and everything well do to help you get there. Were also passionate about learning and development to help you focus on your future.
The Nitty Gritty
- Our standard working week is a 37.5hour week
- Core working hours are 10am 4pm Monday to Friday
- Flexible working and happy employees are at the top of our list here at Gravita and we have been working hard to support our teams through the fastpaced changes.
- Your development wont be forgotten our development support is extraordinary for a firm of our size.
- Its a busy fastpaced environment here at Gravita. Feel free to check out our social media channels (Instagram X LinkedIn and Glassdoor).
Employment Type
Full Time
