Payroll Support Consultant

We are currently looking for a Payroll Support Consultant to assist clients in implementing efficiencies in their payroll processes providing support for daytoday payroll related queries and maintaining a solid relationship with clients.

You have the opportunity to improve compliance in this position.
Looking at the challenges the world is facing today LabourNets purpose has never been more relevant. So whatever your role if you share our passion for compliance youll be working towards creating a better and fairer future for all.

You are responsible for Inclusive of but not limited to:

Client Resolution:

• Understand client system setup and configuration.
• Resolve client queries on products and software providing effective solutions within SLA.
• Troubleshoot issues in a centralized environment.
• Maintain communication with clients updating details and managing incidents.
• Build and maintain professional relationships with key client individuals supporting actions and junior support consultants when necessary.

Development and Competence:

• Stay updated on system functionality and legislative changes through selfdevelopment.
• Keep informed about People Best Practices and legislation.
• Develop competency and skills of the team through learning sessions and knowledge transfer.
• Contribute to internal training efforts and serve as a mentor for other support consultants.
• Ensure alignment with career path requirements.

Product Quality:

• Efficiently book client appointments and obligations recording interactions accurately and timely.
• Close appointments accurately based on client satisfaction.
• Adhere to SDLC signoff processes and SLAs supporting the LabourNet Group product offerings.
• Confirm and ensure correct billing within the client journey if applicable.
• Maintain product quality standards and actively identify and implement process improvements within the support team.

You are part of
Our people are experts in their field who have a passion for what they do and constantly seek to exceed the expected standard. Our people pride themselves to deliver best practice.

Package & Remuneration:

Salary: R15 300.00 CTC per month  
Benefits: Cell phone internet laptop excellent career growth.

Embark on an exciting rewarding and challenging career move and join LabourNet a market leader in the HR Management Services sector. If you enjoy rendering work that meet/exceed high standards and want to fast track your career LabourNet is where you want to be! 

Qualifications :

Youll need a customerfirst mindset and the following skills to succeed in this role:

Qualifications:

• Tertiary Qualification within payroll tax software implementation and consultation within the HRIS environment is required.

Experience Required:

• Any experience within the payroll software support channel will be advantageous.
• 2 years experience within a payroll software environment understanding payrollrelated software and legislation.
• 1 year  experience within a payroll support environment would be advantageous.
• 12 years experience within payroll implementation/configuration would be advantageous.

Additional Information :

In return we offer you

Culture

We pay attention to output rather than time spent and we offer a flexible working environment.

Employer of choice

Our managers believe in putting their people first and are devoted to their growth and development hence we practice servant leadership (inverted pyramid).

Flexibility

You must look after yourself; you cannot pour from an empty cup and we prefer worklife integration to worklife balance.

Passion

Bring a sense of purpose to work and depart with a sense of success.

How we work at LabourNet

Gone are the days when you had to sit in traffic to go to work! Our hybrid working approach enables employees and their managers to agree on a working environment that promotes productivity while also allowing them to balance their professional and personal lives. We can now create an office environment wherever we are while sustaining virtual cooperation between our employees and teams thanks to technology.

Why should you join LabourNet
Its more than just a job with LabourNet. Its a mission to make our clients compliant by doing meaningful work that focuses on cuttingedge customercentric services and technology solutions. Every year you can help us by facilitating HR best practice by securing our companys ultimate compliance across the whole employee life cycle! In the end youve created a profession that no one could have predicted.

Who are we

Your Strategic Partner in Human Resource Solutions

Our dedicated team of highly trained and educated consultants are passionate about taking workplace issues and translating them into HR Solutions that are accessible flexible affordable comprehensive and motivated by the goals and objectives of your business. LabourNet strives to become an extension of your HR department to fulfill your compliance needs allowing you to keep a relentless focus on core activities.

The trusted compliance partner to employers solving their evolving compliance needs.

What do we do

We provide leading compliance solutions throughout South Africa that implement best practices within the businesses we partner with.

Remote Work :

No

Employment Type :

Fulltime