Manager II Service Management Delivery
Manager II Service Management Delivery
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Salary Not Disclosed
1 Vacancy
Job Description
Get to Know the Team
Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to outserve Grabbers with positive personalised IT experiences. We are looking for individuals with similar customercentric and innovative values to join our growing team.
Get to Know the Role
Reporting to the Senior Manager Service Management Office you oversee the IT Service Management (ITSM) platform to ensure its effective operation and continuous improvement.
The Critical Tasks You Will Perform
- Manage ITSM Platform: Oversee the IT Service Management (ITSM) platform to ensure its effective operation and continuous improvement.
- Support Team Management: Lead and manage the support team fostering a collaborative and highperformance work environment.
- Stakeholder Management: Collaborate with stakeholders to understand their needs and ensure alignment with IT service strategies.
- Incident and Problem Management: Own and manage the Incident and Problem Management processes to help GTS teams minimize service disruptions and enhance service quality.
- IT Service Continuous Improvement: Drive continuous improvement initiatives within GTS services to enhance performance efficiency and business satisfaction.
- Vendor Management: Establish and maintain strong relationships with vendors ensuring their performance aligns with our business objectives.
- Budget Management: Oversee budgetary planning and management to optimize resource allocation and financial efficiency.
- Vendor Effectiveness Controls: Implement and manage controls to assess and improve vendor effectiveness.
Qualifications :
- At least 5 experience in IT Service Management and ITSM platforms (e.g. FreshService ServiceNow etc. and budget mangement.
- At least 3 years of experience in leading a team.
- Strong understanding of ITIL framework.
- Excellent vendor and stakeholder management skills.
- Experience in driving continuous improvement initiatives.
- Experience in problem solving methodologies (e.g. Agile Kaizen etc..
- Knowledge in Six Sigma or Lean Sigma.
Additional Information :
Life at Grab
We care about your wellbeing at Grab here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through LoveallServeall (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
- Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality ethnicity race religion age gender family commitments physical and mental impairments or disabilities and other attributes that make them unique.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
