Digital Goods - Partner Integration and Technical Support
Digital Goods - Partner Integration and Technical Support
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Job Description
Get to Know the Team
The ID GrabKios Operation team is part of GrabKios established initially as Kudo and is responsible for sales activities at GrabKios. Kios plays an important role within the Grab Indonesia ecosystem in Digital Goods supporting multiple vertical activities and directly engaging consumers. We are made up of enthusiastic individuals with a desire for progress and development.
Get to Know the Role
We are looking for a Partner Integration & Technical Support to lead partner integration process and assist the partner on the technical side. This role is important to our success as we are looking for you to manage these responsibilities. You will be reporting to Manager Digital & Sustainability Operations and based onsite in Grab Jakarta office.
The Critical Tasks You Will Perform
- Collaborate with partners to understand their integration needs and provide technical guidance throughout the integration process.
- Troubleshoot and resolve technical issues related to partner integrations promptly.
- Work with our teams including engineering product and customer support to ensure successful integration and support processes.
- Document integration processes technical specifications and support procedures.
- Provide training and support to partners to facilitate their understanding and use of our systems.
- Monitor integration performance and implement improvements to enhance efficiency and reliability.
- Guide and maintain integration solutions using APIs SDKs and other relevant technologies.
- Stay updated with industry trends and best practices in integration and technical support.
- Having experience in a similar role in the past is preferred.
Qualifications :
What Essential Skills You Will Need
- Experience a technical support or integration role at least 2 years in a SaaS environment.
- Strong knowledge of API integration data exchange formats (e.g. JSON XML) and web services.
- Experience documenting customer issues in detail.
- Bachelors degree in Computer Science Information Technology or a related field
- Familiarity with programming languages such as Python Java or JavaScript is a plus.
Additional Information :
Life at Grab
We care about your wellbeing at Grab here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through LoveallServeall (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
- Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality ethnicity race religion age gender family commitments physical and mental impairments or disabilities and other attributes that make them unique.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
