Collections Manager
Collections Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Join our team as a Collections Manager leading a highperforming team responsible for servicing members with pastdue consumer and residential loans. This role requires exceptional leadership risk management and problemsolving abilities along with expertise in latestage collections skip tracing bankruptcies and repossessions.
Key Responsibilities
Team Leadership:
- Develop and manage a cohesive highperforming team.
- Set department goals and ensure accountability through performance management.
- Foster employee engagement through training and incentive programs.
Collections Operations:
- Implement strategies and processes for effective collections management.
- Leverage advanced technology including AI and automation to improve efficiency.
- Oversee asset recovery legal processing and compliance with FDCPA.
- Provide data analysis and reporting to guide decisionmaking and achieve goals.
CrossFunctional Collaboration:
- Work with Lending Risk Legal and Technology teams to align strategies.
- Maintain effective communication and cooperation across departments.
- Deliver regular updates and insights to senior leadership.
FutureFocused Innovation:
- Stay updated on industry trends and best practices to drive innovation.
- Use a mix of human resources and technology to enhance member service and operational efficiency.
Performance Expectations
- Achieve acceptable delinquency and loan loss ratios.
- Foster accountability and role clarity within the team.
- Encourage innovation by inspiring curiosity and promoting problemsolving.
Qualifications :
- Experience:
- 5 years in financial services with 2 years in leadership roles in a credit union or bank.
- Proven expertise in collections sales and digital strategies.
- Skills:
- Strong interpersonal analytical and problemsolving abilities.
- Proficiency in Excel CRM systems and predictive modeling tools (e.g. Python R SAS).
- Familiarity with collections technology including AIdriven tools and automation systems.
Additional Information :
Compensation: $7585K annually
BENEFITS:
- Commission and incentives
- Affordable benefits
- Up to 6 401(k) matching
- Eleven paid holidays
- 120 PTO hours*
- Employee LOC with a 0 interest rate
- Free telemedicine
- Relaxed casual dress code
- Flexible spending account
- Health savings account
- Employee assistance programs
- Company diversity council
- Community engagement opportunities
Why Youll Love Working Here:
- Make a meaningful impact on members financial lives.
- Collaborate with a supportive dynamic team.
- Develop your skills and grow within the organization.
- Contribute to a reputable institution that values its members and employees.
Ready to take the next step in your career Apply today and become a vital part of our mission to provide outstanding financial services with a personal touch!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
