2024-7425Business Operations Team Manager
2024-7425Business Operations Team Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Shift: Night Shift
The Operations Manager leads & directly manages the team leaders for the Central Operations team with a focus on production levels service level agreements quality and process improvement. This position utilizes their expertise to drive LEAN principles and methodology to continuously enhance customer experience while maintaining a positive and engaging culture for the teams. The role will work closely alongside and provide ongoing feedback & reports to onshore management.
- Lead and manage assigned team
- Interview and hire new staff
- Ensure service level agreements are properly measured and met by team
- Coordinate and implement trainings
- Complete performance reviews for team
- Identify Lead and coordinate process improvement opportunities
- Productivity/Quality Tracking
- Provide coaching to new and less experienced staff
- Handle personnel issues and escalations
- Communicate issues or queries to onshore on a timely basis with root cause analysis
- Manage capacity and resource planning
- Offshore liaison
- Prepare Monthly Production & Quality Reports and Analysis
- Other tasks as identified when necessary
Qualifications :
Required Skills/Experience :
Technical Skills Proficiency Level Required/Optional
Microsoft Excel 3 R
VBA/Excel 3 R
SQL 3 R
Microsoft Access 3 R
Microsoft Office Suite 3 R
Desired Skills/Experience
- Advanced team management and leadership skills with an ability to foster a collaborative and results driven culture
- Strong continual improvement and positive mindset
- Strong interpersonal skills and the ability to establish and maintain excellent working relationships
- Demonstrated Project management and organizational skills
- Technical expertise regarding data models database design development data mining and segmentation techniques
- Strong customer service orientation with an ability to understand manage and improve workflow and processes
- Skilled in conflict management
- Excellent communication both verbal and written
- Strong analytical skills with the ability to collect organize analyze and disseminate significant amounts of information with attention to detail and accuracy
- Strong working knowledge of standard insurance terminology
- Adept at queries report writing and presenting findings
- Ability to adapt to and drive teams toward change
- Proficient in Microsoft office suite smartsheets Imageright PowerBI. Other insurance platforms a plus (Policy Decisions PolicyWriter etc.
- Previous leadership experience (preferably in insurance industry)
Additional Information :
- Must have a Bachelors degree
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
