2024-7449Underwriting Operations Team Manager
2024-7449Underwriting Operations Team Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Shift: Night Shift
The UW Operation Manager leads and directly manages the team leaders & staff for the Ceded & Captive Re Ops team with a focus on production levels service level agreements quality and process improvement. This position utilizes re/insurance & data expertise along with LEAN principles and methodology to continuously enhance customer experience while maintaining a positive and engaging culture. The role will work closely with onshore management providing ongoing feedback & reports.
- Lead and manage assigned team in delivery of services
- Coordinate and oversee transition of new tasks and support areas for GSO
- Ensure service level agreements are properly measured and met by team
- Identify lead and coordinate process improvement opportunities
- Support and monitor Productivity/Quality Tracking
- Coordinate and implement trainings
- Interview and hire new staff
- Complete performance reviews for team
- Provide coaching to new and less experienced staff
- Handle personnel issues and escalations
- Communicate issues or queries to onshore on a timely basis with root cause analysis
- Manage capacity and resource planning
- Offshore liaison
- Prepare Monthly Production & Quality Reports and Analysis
- Collaborate and provide input as a member of the leadership team
- Other tasks as identified when necessary
Qualifications :
Required Skills/Experience:
- Microsoft Office Proficient
- Microsoft Excel Advanced
- PowerBI Proficient with views & customization
- Data & Analysis Advanced
- Reinsurance Knowledge Basic
- User Based Technology Capabilities knowledge: Alteryx PBI Smartsheet etc.
- SQL/Snowflake Preferred
Desired Skills/Experience:
- Advanced team management and leadership skills with an ability to foster a collaborative and results driven culture
- Strong continual improvement and positive mindset
- Demonstrated project management and organizational skills
- Strong customer service orientation with an ability to understand manage and improve workflow and processes
- Skilled in conflict management
- Excellent communication both verbal and written
- Strong analytical skills with the ability to collect organize analyze and disseminate significant amounts of information with attention to detail and accuracy
- Strong working knowledge of standard insurance & reinsurance terminology
- Adept at queries report writing and presenting findings
- Ability to adapt to and drive team toward change
- Proficient in Microsoft office Excel Smartsheets Imageright PowerBI. Insurance/Reinsurance platforms a plus (FPM Ceded Re Workbench etc.
- Previous leadership experience (preferably in re/insurance industry)
Additional Information :
Bachelors degree
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
